Rocco's Collision Center - Reed
In operation 69 years.
Auto body collision repair and refinishing, auto glass and towing.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Hi, I’m not happy with the work done on my car. The repair was not completed on time, and I’m also not satisfied with the quality of the work. I expected the car to be properly repaired and ready when promised. Please let me know how you plan to address this and make it right.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very Disappointing Experience I am extremely disappointed with my experience at Rocco’s Collision. Before giving them my Lincoln, I took the vehicle to my Lincoln dealer for an inspection. The dealer told me that I needed a new stud and that only a small repair was needed in the bumper area. I specifically told Rocco’s Collision what the Lincoln dealer had found and that the stud needed to be replaced. Unfortunately, they did not replace the stud. Instead, they worked on the bumper and charged my insurance company approximately $2500 for bumper-related work, including clips, clamps, alignment, and other items. They originally told me the repair would take only a few days, but it ended up taking more than one week. After waiting all that time, the specific repair I had told them about was still not done. When I dropped off my car, it had more than 20 miles of fuel range remaining. When I picked it up, it had only about 1 mile left. After keeping my car for more than a week, they couldn’t even put a few dollars of gas in it. Overall, I am very unhappy with the experience. I feel that I clearly communicated what my Lincoln dealer had diagnosed, yet the stud was not replaced, while approximately $2500 was charged to my insurance for the work that was performed. Based on my experience, I would not recommend Rocco’s Collision.
Customer Service - 0.5/5.0 -
Very Disappointing Experience I am extremely disappointed with my experience at Rocco’s Collision. Before giving them my Lincoln, I took the vehicle to my Lincoln dealer for an inspection. The dealer told me that I needed a new stud and that only a small repair was needed in the bumper area. I specifically told Rocco’s Collision what the Lincoln dealer had found and that the stud needed to be replaced. Unfortunately, they did not replace the stud. Instead, they worked on the bumper and charged my insurance company approximately $3,000 for bumper-related work, including clips, clamps, alignment, and other items. They originally told me the repair would take only a few days, but it ended up taking more than one week. After waiting all that time, the specific repair I had told them about was still not done. When I dropped off my car, it had more than 20 miles of fuel range remaining. When I picked it up, it had only about 1 mile left. After keeping my car for more than a week, they couldn’t even put a few dollars of gas in it. Overall, I am very unhappy with the experience. I feel that I clearly communicated what my Lincoln dealer had diagnosed, yet the stud was not replaced, while approximately $3,000 was charged to my insurance for the work that was performed. Based on my experience, I would not recommend Rocco’s Collision.
Returned Clean
My Experience - 5.0/5.0 -
We're so glad to have our Subaru back, looking great again, and driving just as it did before we were hit. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional like the service had my car done ahead of time very satisfied 👍👍👍
Likely to Recommend - 2.5/5.0 -
You just gotta go wherever your insurance tells you to go.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with quality as well as the speed of the repair. I got my vehicle back much earlier than expected.
Customer Service - 4.5/5.0 -
The staff were always helpful and friendly and were able to answer any questions I had regarding the repairs or repair process.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Loved the work and a professionalism
Repair Quality - 5.0/5.0 -
Everything was beautiful no complaints. Great job. Extremely satisfying.
Customer Service - 5.0/5.0 -
Extremely satisfied, customer service was very professional
Returned Clean
Likely to Recommend - 5.0/5.0 -
There are no complaints.
Repair Quality - 5.0/5.0 -
Great quality and care taken with my car.
Customer Service - 5.0/5.0 -
I was handled with care and understanding.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing service! Everyone was so kind and accommodating. My car looks perfect, it was cleaned too which was such a nice surprise.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The car is not fixed properly and I have to take it back next week. I have zero time to deal with this issue
Customer Service - 1.5/5.0 -
Repairs not done properly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
All staff extremely pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fantastic staff! Knowledgeable, empathetic, and communicative.
Returned Clean
My Experience - 5.0/5.0 -
Friendly and helpful staff. The work was done in the estimated timeframe and looked great.