Rocco's Collision Center - Sewell
In operation 69 years.
Auto body collision repair and refinishing, auto glass and towing.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 3.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
I feel the manager should have handled this differently, he hasn't even discussed this with the adjuster, just told me nothing could be done.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Carpet install seems good, can only be optimistic that all the water damage was found and addressed since much of that impact isn’t visible.
Customer Service - 2.5/5.0 -
Initial communications and service were great. Toward the end of the scheduled repair it was terrible. Multiple calls made, messages left, no one called me back, told car ready certain time, on way there called and told would not be ready with no explanation for conflicting information.
My Experience - 0.0/5.0 -
The worst repair experience i have ever had. I entered my vehicle 7/10, my first provided eta was 7/24. I called several times 7/24 for an update. Every time i was told i would receive a call back. Not one call back. Monday i began calling again, eventually i got through only to be told parts have not even been ordered and no work had begun. No communication at all on the issue or delay. I actually received several texts saying progress was being made and we were nearing completion, while nothing was being done in reality. After personally getting involved i was able to resolve the issue within a day. Which makes me question if there was ever an attempt by Roccos to resolve the issue. The next eta was 8/7. 8/6 i was told the team brought in for the ecm could not reprogam it and the vehicle had to be taken to ford. I knew this would he needed because my original rep told me it was part of the expected process. It comes across as another excuse for poor planning. 8/10 i was told repairs were in the process of completion and the only thing we were waiting on was the insurance pay. I went to the shop 8/11 offering to pay their end and was told then the actual isssue was a part still on order. Was literally told "the ball is in inurances court", while the only thing we were actually waiting on was Roccos to complete the repair. Every update was either deliberitaly vauge or just a lie. At this point i do feel a responsibility to warn others that Roccos is not a trustworthy or honest buisness and that it should be avoided.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was done in 1 week and looks great! They were very easy to deal with they worked with the insurance company so it made things easy . Kept me up to date on the work that was being done
My Experience - 5.0/5.0 -
You guys were great , service was awesome Thank you !!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So far, they appear to have done a great job. I didn't fill this out right away so I could judge.
My Experience - 5.0/5.0 -
Excellent service from start to finish. All associates answered my questions, specifically about the auto insurance claim process. I would highly recommend Rocco’s Collision. Thank you!
My Experience - 5.0/5.0 -
You took the car in quickly after you received the claim. Your communication was very good during the process. The job/ repair was done professional and we were very pleased with your repairs to the vehicle.
My Experience - 5.0/5.0 -
Finished the repair much sooner than I expected. Quality work. Very professional and courteous staff. Great communication. Highly recommend.