Rocco's Collision Center - Snyder

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Expensive price

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was notified on the status of the repairs and the work was done promptly.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Rocco's do great work, it's the clean up part they need to work on.

Repair Quality - 4.0/5.0 -

Rocco's washed, painted, and waxed only the area of the car that was damaged. Why not the whole car?

Customer Service - 5.0/5.0 -

Customer service is A1

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone I spoke with was great. Very informative and kept me in the loop during the process.

Likely to Recommend - 0.5/5.0 -

They couldn't repair the job

Repair Quality - 0.5/5.0 -

Here’s a cleaned-up version of your review that keeps the details clear and professional while still sounding authentic: The auto body and paint work itself was good. However, I had a serious issue after they repaired damage from an attempted theft. Someone had tried to break into my vehicle by sticking something into the driver-side keyhole. The shop replaced the key cylinder, door handle, and reprogrammed the key fob. After getting the car back, I noticed the radio and infotainment system would stay on for nearly an hour every time I shut the car off and exited the vehicle. I brought the vehicle back to the shop, but they said they couldn’t figure out the problem. I even offered to leave the car overnight so they could properly diagnose it, but they refused to keep it. What really concerned me was that they told me to take the car to the dealership — but specifically told me NOT to mention they had worked on that door. They suggested I say the issue “just started happening on its own.” That crossed the line for me because it felt dishonest and potentially like insurance fraud. I eventually took the car to the dealership anyway, and they found the real problem: the door lock actuator had been damaged during the repair work when the key cylinder was replaced. That repair cost me an additional $600 out of pocket. Based on my experience, I would only trust this shop for body and paint work. I would strongly avoid using them for anything involving electrical systems, alarms, key fobs, locks, or infotainment components.

Customer Service - 2.5/5.0 -

They were ok

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Was very satisfied with the efficiency of getting things done and the folks in the office. Thanks.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes I would

Repair Quality - 5.0/5.0 -

Rocco's was great. Dior is a sweetheart. Thank you for great service and making my car look great 👍

Customer Service - 5.0/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 3.0/5.0 -

I won’t dissuade someone from going here, but I’d give them a heads up

Repair Quality - 4.5/5.0 -

Great repair ( I appreciate them vacuuming and cleaning the inside of my car as well). I wish I had more information on how long it was going to take. There was a lot of vague time lines and very little communication despite me calling pretty regularly. Great work on the bumper.

Customer Service - 3.0/5.0 -

Very little communication. I had to call quite a bit.

Returned Clean

My Experience - 5.0/5.0 -

Installation was done perfectly and I appreciate the team keeping me informed on how the repair was going.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

They treat everyone as if family

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Treat everyone as family. Quality work

Customer Service - 4.5/5.0

Returned Clean