Rocco's Collision Center - Snyder
In operation 69 years.
Auto body collision repair and refinishing, auto glass and towing.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
They treat everyone as if family
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Treat everyone as family. Quality work
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend u
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very friendly and the turnaround time was fast
Customer Service - 5.0/5.0 -
The staff was very friendly and the turnaround time was fast
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend the shop
Repair Quality - 5.0/5.0 -
Get work on the repair of my car, very efficient
Customer Service - 5.0/5.0 -
Get work on the repair of my car, very efficient
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was really pleased at the way they kept me informed on everything that was going on the whole time you were repairing my car and how great it felt to get back in my car again thank you so much ! Joe Gallo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
The finished job is good, minor alignment issue at the end but was resolved quickly. The reason for the low rating is a lot of items are missing from my car’s glove compartment and center console along with my with my dash cam. I ended up having to spend another couple of hundreds for a new set of dash cam, accessories and installation fees on top of paying for repair.
Customer Service - 5.0/5.0 -
Staffs are very friendly and patient
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repairs were completed in a timely manner
Likely to Recommend - 5.0/5.0 -
I would recommend to family and friends
Repair Quality - 5.0/5.0 -
Great communication and timely repair
Customer Service - 5.0/5.0 -
Car was returned one day before expected
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
The ins called me and told me that Dora who works the front desk said I gave her attitude and walk out and that was never the case! I asked about why my car was dirty and why was my front plate not installed back on my car, the way my car was when I dropped it off! Yes I was not satisfied but I NEVER gave attitude or spoke in any way of an attitude just was confused on the estimate/paper I received and some stuff that was stated done was not done, and the shop walked away with a lot of money
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would have like more communication (via text) that my car's progress was delayed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
There appears to be exposed wire in the passenger door. I have called and emailed a picture but haven’t received feedback about the best way to resolve, and this is after my car was kept in the shop for a full week to repair a passenger side mirror.
Customer Service - 3.0/5.0 -
Schedule coordination was difficult because of my own schedule but there does not seem to be a sense of urgency.
Returned Clean
Likely to Recommend - 0.5/5.0 -
In the past i would have recommended but this last time was deeply frustrating. My car is still damaged. Had to have other people look it over because there was more damage than what they claimed. They did a terrible job looking the car over before and after “completing” their work.
Repair Quality - 1.0/5.0 -
A sheet of ice flew off another car and hit mine. The bumper got fixed but the other parts that got hit, knocked loose and scratched were NOT repaired. The bumper doesn’t seem to be properly attached either because I have to keep popping it back in. When I got my car back, my side view mirror got smashed. The manager first said “wasn’t it like that before?” And I had to convince them that was NOT the case. Then they told me it would be fixed the next day. Then they ordered the wrong part and it wound up taking a week. Also my phone charger disappeared from the car and a random piece in my back door disappeared too. I have absolutely no reason to make that up. I was told my charger would get replaced when I picked up the car (the second time); and then when I got there the manager said “well keep looking for it.” And he assured me he would look into the other damage that was supposed to be repaired and get back to me. No word on if the other damage will get repaired too or anything. I’ve come here a number of times in the past and this was surprising to say the least. The part that was repaired is fine at least?
Customer Service - 0.5/5.0 -
My car was returned to me with not all the damage repaired and also my side view mirror was smashed to pieces and things went missing in my vehicle. I had to convince the manager it wasn’t like that before I dropped it off. Also my phone charger and a piece of the back door vanished into thin air. Manger said phone charger would get replaced and then changed his story and said he would keep looking for it. Took a week to repair my side view mirror. They told me it would be fixed in 1 day. Which turned to 2, to 3 to 4. Because they ordered the wrong part. Not all the damage on my car was fixed, no mention of what will happen , and I’m just feeling uneasy and confused. I’ve come here many times in the past for other random repairs and this was pretty surprising.