Rock Collision Center
Rock Collision Center is a family owned business thats been serving Bell county and surrounding community since 1980. We always put the customer first. Our goal is to provide high quality repairs on a timely basis and to communicate with the customer through out the process. We work with all Insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the updates along the way even though we had some delays. Overall great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for all updates
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car repair was done very well and completed two days ahead of scheduled date
My Experience - 5.0/5.0 -
All the people that I have delt with at Rock are the best People! They kept me informed each step of the way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really enjoyed doing business with rock collision the employees were professionals and kept me up-to-date on my vehicle I really appreciate it and will be doing business with them in the future
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Would like better idea when car would be ready.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
When painting my hood, the original paint was chipped off the hood- and expect me to pay for it! It was fine when it went in and chipped to the metal when it left. They should be responsible for the car leaving at least in the same condition. In this case, It should have been better since they were painting it. The hood looks blotchy- like the paint sprayer over sprayed in an area.
Customer Service - 2.5/5.0 -
I think they did ok. But the hood was a problem and there is a dent in the new tailgate they put in. That should have been fixed prior to releasing the vehicle
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would like to give a higher rating (and at the same time, a lower rating), however, overall I think you all did a good job on the vehicle repair itself. Just need to really work on the front end process, and keep your word to the customer.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I realize there had been a recent tornado that made things go slower, but I would be told the estimate would be completed by a certain time, and it was a week later. Just be honest and say you don't know, or do it when you say you will.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
There’s still a dent on my door panel that needs to be fixed. Also my bumper sensor keeps going off now when I drive.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would give excellent recommendation.
Repair Quality - 4.5/5.0 -
Would have been 10 but the washer tank was empty and I keep getting a warning about the front tire.
Customer Service - 5.0/5.0 -
Nancy is a gem and very proficient.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great quality work and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Communication from the inside personal was outstanding. I still have an issue with the lock on the door. Will not lock or unlock - i have to manually unlock the driver door. When it is locked the only way to get in is to climb across the passenger side and use the door interior door handle to open the door. Not real convenient
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Lots of Hail on hood of my car
Repair Quality - 1.0/5.0 -
The top of the hood of the car has hail damage
Customer Service - 1.0/5.0 -
Not satisfied, lot of Hail damage on the hood of my car