Romano Mazda
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| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
When my vehicle was ready for pickup, before I drove away I had 2 warning “faulty “ lights on right side of my dashboard, which is the same side the vehicle was fixed on, the warning light was Blind System and Cross Traffic Suspension, immediately notified them of this issue 45 seconds of getting in my vehicle and instead of them taking responsibility they was trying to indicate my vehicle must of had lights on when I first brought my vehicle there and I would need to take to a Ford dealership and have them look at it. First and foremost I didn’t have any warning lights on when I brought my vehicle there, 2nd thing I already waited to weeks before vehicle was ready just to be told to take my vehicle somewhere else for something you did or didn’t do right! After saying they had to take side mirror off to fix the door, which was the same side my warning lights was showing. When I didn’t accept that is when you had a technician bring my vehicle back in and did whatever wasn’t done right the first time then the issue was corrected. As of now so far so good.
Customer Service - 5.0/5.0 -
Other then the issue I mentioned the service person was friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy and great job fixing my SUV
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
We have a shop in Seneca Co we use.
Repair Quality - 4.5/5.0 -
Simply missing the hood ornament
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The body shop manager is very nice
Returned Clean
My Experience - 5.0/5.0 -
It took a long time for me to get my car back it was worth the wait. They did an excellent job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous as always, and of course a nice job on the body work. I appreciated the use of a loaner, too.
My Experience - 5.0/5.0 -
Romano Mazda has transformed car service and repair experiences for me. Each interaction with service, body shop and sales has exceeded my expectations. Each team member has been prompt, professional, knowledgeable and communicative. I’m so pleased to have chosen Romano Mazda.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dan was very nice and kept me up to date on progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dan was amazing! Entire experience after my accident made my life so much easier!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
I was dissatisfied in the details that were missed with notifications, cleaning, maintenance and the correct badge. But the work completing replacement and repair was fine. Nothing wrong with the repair.
Repair Quality - 3.5/5.0 -
The quality of the repair is fine, but the shop ordered the wrong Chrysler badge for our trim of vehicle. The original trim color is dark grey, The replacement installed was silver.
Customer Service - 2.0/5.0 -
Customer service was fine, but they did neglect to perform the requested maintenance. I asked for a NYS inspection and oil change while the van was in the shop, when speaking to the person at the service desk. This work was not preformed. We missed the appointment at Romano Chrysler while this van was in the body shop. Second I was receiving TXT updates on repair progress from either insurance or Romano, but the wait estimates were off by several days. Original planned return was 12/29, got pushed without further updates to 1/3.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan was great with the repair of my car after the accident. He kept me informed along the way as the shop made progress and got a loaner for me when insurance coverage for the rental ran out. I’m very pleased with the service I received from Romano Mazda.
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Didn’t complete paint job. Gas tank door paint was not fully painted