Romano Toyota Certified Collision Center
In operation 36 years.
We at Romano Toyota are the only certified Toyota repair facility in Central New York. To be a Toyota Certified Collision Center is to know, with confidence that vehicles will be in the best care. Our Toyota Certified technicians attend intensive education; ensuring reasonable pricing, speedy repairs, and quality work. Working with our Toyota Certified Collision Center is the safest and most efficient way to repair and maintain vehicles in need of repair. Our shop is fully equipped with state of the art equipment and trained staff as well as I-Car certified. Not only do we have the ability and knowhow to repair Toyota’s, we are able and more than willing to service ALL makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Seamless and professional service, every time.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The text-based communication was good, but I never received a phone call that the repair was complete. I assumed it was, but there was no phone call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job. Wonderful customer service. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Received phone call stating work was completed and vehicle was fully repaired and ready for pickup. After arriving and paying for the work I was given the keys and when I went to get into the vehicle I noticed the damage was still there and only half of the work was completed. Now I'm being that I have to bring the vehicle back at a later date so that the work can be completed even though they had the car for a week.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs were completed in the exact amount of time I was told to expect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was done well and in a very timely way
Customer Service - 5.0/5.0 -
Questions were promptly answered. They went above and beyond to walk me through the process — even in the rain!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Our sales man was pushy / we paid auto start and the car already had it on .
Repair Quality - 3.5/5.0 -
My passenger window does not go down unless the drivers side presses it down . I cannot put it down on passenger side . Otherwise I’d did give you a 10. Will call tomorrow to see about getting it fixed .
Customer Service - 5.0/5.0 -
Very pleased
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My vehicle looks amazing, does not even look like it was in an accident, much appreciated! Again Thank you very much! Thinking about buying another Toyota. Any thoughts?
My Experience - 5.0/5.0 -
It was efficient. The car was completed on time & I got a loaner car. It looks great!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Could not be more satisfied and pleased with how the entire process took place. 10 out of 10 I heavily do recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The repair work itself was 10/10, the notification process I would have to rate quite low though. My vehicle was moved over from the service department to the body shop on Tuesday, everything stated to be done by end of Friday (multiple notifications and updates stating so). Friday came and I called the body shop only to find out it was now expected to be done Monday. No updates or notifications indicating that that was the case, don’t even know I would have found out if I hadn’t called.
Customer Service - 2.5/5.0 -
See previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick efficient excellent service thank you
My Experience - 5.0/5.0 -
Thank you to everyone on your team. From first contact to pickup, the whole process went smoothly. I also appreciated the loaner being a nice Highlighter that was free. It was much better than a crappy Ford Fiesta from Hertz. Thanks again. I am grateful for your help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for your help. Awesome service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fabulous!
Customer Service - 5.0/5.0 -
Everyone was so helpful and cordial