Royal Automotive LLC

4.9 (614reviews)

98%

(773) 467-1150

5675 N. Elston Ave, Chicago, IL 60646

98%

See Photos

5675 N. Elston Ave
Chicago, IL 60646

Get Directions Website Email

About Royal Automotive LLC

See Photos

5675 N. Elston Ave
Chicago, IL 60646

Get Directions Website Email

In operation 39 years, 28 years at this location.

Royal Automotive LLC provides Professional Auto Mechanical, Auto Body and Collision Services. We provide HIGH QUALITY Repairs, Outstanding Customer Service, at Honest Prices since 1987. We repair ALL makes and models; from everyday cars to high end luxury and exotic vehicles. What makes us different is that we provide ALL BODY, FRAME, and MECHANICAL repairs On-Site. As one of the most efficient repair shops in Chicagoland in the categories of QUALITY, EFFICIENCY and PRICE, Royal has ranked top 2% of Major Insurance Company network list of DRPs throughout the country in 2019 and 2020. In addition to ENGLISH, our staff is also fluent in Spanish, Korean and Vietnamese. Royal Automotive is the place where it's okay that we met "by accident."

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish
Vietnamese
Korean

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	8:00 am - 1:00 pm

* Holiday hours may differ.

Call

Website

Reviews (614)

Sort By:
Newest
Rating

610 Customers Rated

5 Stars

92.3% Complete

(567)
4 Stars

5.7% Complete

(35)
3 Stars

0.2% Complete

(1)
2 Stars

0.3% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.8% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise Royal Automotive for exceptional service quality, thorough communication, and impressive timeliness. Many highlight the repair shop staff's professionalism, friendliness, and dedication to keeping customers informed at every stage of the repair process through emails, phone calls, and text updates. Repair quality is frequently described as outstanding, with vehicles returned looking as good as new, often cleaner than when dropped off. A recurring positive theme is vehicles being completed ahead of schedule. A small number of customers noted areas for improvement, including concerns about incomplete repairs, buffing quality, and post-repair follow-through on specific issues, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... time I stepped inside. On any scale of satisfaction, Royal Automotive exceeds the best number." Read more

"... much lower cost than if we had it fixed separately. Royal Automotive is operating at a much higher level than their competitors. I highly recommend their ..." Read more

"Perfect service, communication, and execution."

"See above; customer service at Royal automotive is outstanding!"

"Excellent service. Extremely professional, great communication, very friendly and they get the job done quick. Most ..." Read more

"... one and a half weeks until my car was ready. They managed to complete all the repairs in four days. I dont know how they did it given the damage on my ..." Read more

"Vehicle was ready 1 day early."

"Love that it was done two days prior to the due date since I use my car for Uber"

"The vehicle was ready before the projected completion date."

"... initial estimated time was 1 and a half to 2 weeks. The vehicle was ready for pickup after a week and 2 days. Even after I came back a few days later with other ..." Read more

"I received an email for every step in the progress. I always knew precisely how far along they were."

"In both email, text and personal phone calls communication is a 10+"

"Constantly updated on stages and progress."

"Communication is key. Their email updates were very important to me to know status of repair"

"The communication between the team and me was constant and up to date. They were very professional, helpful, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... time I stepped inside. On any scale of satisfaction, Royal Automotive exceeds the best number." Read more

"... much lower cost than if we had it fixed separately. Royal Automotive is operating at a much higher level than their competitors. I highly recommend their ..." Read more

"Perfect service, communication, and execution."

"See above; customer service at Royal automotive is outstanding!"

"Excellent service. Extremely professional, great communication, very friendly and they get the job done quick. Most ..." Read more

"... one and a half weeks until my car was ready. They managed to complete all the repairs in four days. I dont know how they did it given the damage on my ..." Read more

"Vehicle was ready 1 day early."

"Love that it was done two days prior to the due date since I use my car for Uber"

"The vehicle was ready before the projected completion date."

"... initial estimated time was 1 and a half to 2 weeks. The vehicle was ready for pickup after a week and 2 days. Even after I came back a few days later with other ..." Read more

"I received an email for every step in the progress. I always knew precisely how far along they were."

"In both email, text and personal phone calls communication is a 10+"

"Constantly updated on stages and progress."

"Communication is key. Their email updates were very important to me to know status of repair"

"The communication between the team and me was constant and up to date. They were very professional, helpful, ..." Read more

Dorothy (Lexus owner) reviewed 8/10/26

Excellent service

Martin (Honda owner) reviewed 8/10/26

Karina (Honda owner) reviewed 7/31/26

I was very satisfied with the quality of my repair. Looks great!

Customer service was great and professional.

Gabriel (Volkswagen owner) reviewed 7/27/26

I already recommended to friens

Very professional work

Made me feel comfortable at all times

Joseph (Lexus owner) reviewed 7/24/26

Will be 100% be recommending this service to family and friends.

The car felt completely new. I love it. The service was amazing and they kept me updated and in the loop regarding my car during the whole process. I was able to fully schedule out my drop off and pick up.

This was an amazing experience. They answered all my questions with haste and also kept me well updated with my service. The whole experience was well received.

Federico (Lincoln owner) reviewed 7/20/26

Great service from the intake to the pickup. Always informed b6 email or phone about the changes in the status. My vehicle was ready for pickup a couple days earlier than the estimated pickup date.

Margaret (Lexus owner) reviewed 7/16/26

Roger (Toyota owner) reviewed 7/15/26

I’ve never had a better experience after a collision than at Royal Automotive. Every person I spoke with was so professional. The communication was thorough, including sending pictures via email of their work progress. The quality of work was exceptional, just like new. And they were able to also repair prior damage, out of pocket, at a much lower cost than if we had it fixed separately. Royal Automotive is operating at a much higher level than their competitors. I highly recommend their services.

Darryel (Mercedes-Benz owner) reviewed 7/13/26

Excellent work

April (Toyota owner) reviewed 7/6/26

Quick and excellent work. They use only genuine parts and make sure everything is in tip top shape before handing back your keys. I recommend them to all my family and friends!

Su and Chris are a delight to work with. They’re personable, caring and understanding. They kept me updated with the progress of my cars repairs. That was excellent to know!

Angela (Hyundai owner) reviewed 6/30/26

Josue (Honda owner) reviewed 6/23/26

Michael (Toyota owner) reviewed 6/18/26

David (Toyota owner) reviewed 6/11/26

Keila (Honda owner) reviewed 6/9/26

Not only would I return, but I will recommend this shop to anyone who asks me for recommendations.

The repairs look as good as new.

The communication between the team and me was constant and up to date. They were very professional, helpful, and patient with me and my many questions and concerns.

Illianete (Honda owner) reviewed 6/8/26

George (Honda owner) reviewed 6/4/26

I will definitely recommend this shop to my family and friends and will return for any future automotive needs.

I had a great experience with this royal automotive The team was professional, honest, and did an excellent job on my car. They explained everything clearly, completed the work on time, and the quality of the repairs exceeded my expectations. My car is running perfectly now, and I really appreciate their attention to detail and customer service. I would definitely recommend them to anyone looking for reliable and trustworthy automotive service. Su is awesome.

Bernardo (Chevrolet owner) reviewed 6/1/26

Service with a smile!!!!!! Great place great service great staff!!!

Superb

Sergio (Toyota owner) reviewed 5/28/26

Mesuk (Honda owner) reviewed 5/26/26

I would definitely recommend this shop! The service was fantastic and the staff was wonderful.

Great service! Very friendly and clear explanations

Excellent customer service! The staff was very polite and informative.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Royal Automotive LLC

About Royal Automotive LLC

Reviews (614)

610 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean