RPM Collision & Service

4.8 (3,883reviews)
97%
13603 Baltimore Avenue,  Laurel,  MD  20707

We invite you to take the RPM Challenge. Unlike our competitors, our helpful staff is trained to know the personal difficulties and hassles which accompany an accident or unforeseen mechanical issue with your vehicle. Allow us to provide you with an excellent experience to the Auto Collision and Auto Service process. Our goal is to serve the community and each client with the outstanding customer service and one-on-one experience that made our business what it is today. RPM Auto Body & Service uses modern, computerized equipment to repair and paint domestic and imported vehicles.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
I-Car

Reviews (3,883)

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Great customer service!! Great job

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Great

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Good

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I was quite happy with their efficiency and my car looks good however after my husband picked up the car I noticed that a bumper protector was not replaced. When I called rpm to discuss this I spoke with Dan who very quickly told me my car never had a bumper protector and they would not be replacing one. When I tried to explain that it was on there and I started to describe what I was referring to Dan interrupted me and said

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I was extremely happy with the work they did.... made me very happy

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The technical rep was arguing with me and supporting GEICO rep to context my request for a thorough job

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Extremely service and customer oriented. Each interaction made me want to call a manager to say how pleased I was as a customer!

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Exceptional people!

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Good

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The people were really nice especially Devontae who helped me carry my car seat and other things to the enterprise and cleaned my car when I picked it up. He made me feel like my car was safe in good hands.

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Vernon customer service was great. The only issue I had was the reoccurring charges that were not apart of the initial charge. I payed about 1600 over what I initially was told I would have to.

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Great service from Vernon

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