RPM Collision & Service

My Experience - 5.0/5.0 -

I appreciated the updates and keeping me informed throughout my process. They are extremely processional, fast and the staff was very helpful when I picked up my car.

My Experience - 5.0/5.0 -

Erick M. was my service advisor throughout the entire process, and I couldn’t have asked for a better experience. From start to finish, everything went smoothly and was surprisingly efficient. I dropped my car off on Monday and was pleasantly surprised to receive it back even earlier than the estimated completion time. Erick was professional, thorough, and kept me informed every step of the way. His excellent communication and attention to detail made the entire experience stress-free. I would also like to extend my sincere thanks to the entire team at RPM Collision Center for their outstanding service and workmanship. Everyone I encountered was courteous, professional, and committed to providing a positive customer experience. It’s clear they take pride in the quality of their work and in caring for their customers. I truly appreciate everything the team did to get my car back to me so quickly, and I highly recommend Erick M. and the entire RPM Collision Center team to anyone in need of collision repair.

My Experience - 5.0/5.0 -

Aria and his team did an excellent work repairing the damage on my car! It looks beautiful! He was very helpful, friendly, and knowledgeable! He went above and beyond in customer service! He is a wonderful and a great representative of ROM Automotive! I am very happy with his work on my car!

My Experience - 5.0/5.0 -

The team members at RPM are amazing!! My service manager did an excellent job of keeping me informed of the progress throughout the repair process. RPM exceeded my expectations!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication with vehicle status updates well done.

My Experience - 5.0/5.0 -

Shevon did an excellent job on my car. Frequent updates and repairs completed way ahead of estimated time.

Likely to Recommend - 5.0/5.0 -

Very satisfied customer

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Very satisfied. Shevon was excellent

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the quick service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good communication and updates on status. Work was well done/looks beautiful.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am extremely satisfied with the repair work done on my 2024 Honda CRV Hybrid at RPM in Laurel, Maryland. The staff, supervisors and technicians were very professional at all times during the assessment of the damage. They immediately notified us of the results and timeframe of repair. They were honest, efficient and transparent throughout the process. I would highly recommend! Thank you RPM for a job well done! Shirley and Larry

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The gentlemen that took care of my car did an excellent job communicating, and the car looks great.

My Experience - 0.0/5.0 -

My front bumper seems off. There is a gap that shouldn't be there.

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

There is a gap in the front bumper that I know shouldn't be there. There was $10.4k worth of service done to my vehicle. I don't think that my bumper should have these gaps.

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

I liked the series of texts i received letting me know how things are coming along. Personal approach great. You’ve got my business.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good car repair to do business with.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I highly recommend RPM Collision and Service. They fixed my car very quickly and cleaned it in and out. The person who was assigned to my car explained to me what was damaged and also called me a few times and let me know about the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I experienced top tier service at RPM Collision. Shervin was great, he explained everything in detail and set realistic expectations. The turnaround time was unheard of. I dropped my car off on Wednesday and picked it up on Saturday. I know exactly where to come if I ever need similar service again. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

The only positive was that job was completed according to original schedule. There finishing in the side of my doors is uneven and rough to the touch instead of being smooth. There was a second scratch that was not part of the original insurance estimate but instead of painting over it, I would have appreciated an out of picket estimate yo have it repaired correctly and not just painted over.

Customer Service - 2.0/5.0 -

Receptionist was not friendly at all.

Returned Clean

My Experience - 5.0/5.0 -

The team was great. Got a time estimate for the work and they beat the estimate by 3 days. Car was perfect after the work. Cannot say enough.

Likely to Recommend - 5.0/5.0 -

This is our second time. We recommend when friends need the service

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very level customer service. Not overdone.

Returned Clean