Rusty Eck Collision Center

4.7 (648reviews)
98%
351 S Armour Dr,  Wichita,  KS  67207
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Shop AssistantSparkles

We Specialize in Repair of all Domestic and Foreign Vehicles.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (648)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new upon return. The paint matching, panel alignment, and attention to detail were frequently highlighted as standout qualities. Communication was a major strength, with customers appreciating constant updates via calls and texts throughout the repair process. Timeliness was also well-regarded, with several vehicles completed ahead of schedule. A few customers noted areas for improvement, including concerns about drivetrain issues post-repair, incomplete requested work, and occasional delays due to parts availability, as mentioned directly in their feedback.
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"Three words, above and beyond."
"... out of town for a while at the end of my repair and the repair itself is stellar. They have done a beautiful job repairing my vehicle. The people are always cordial ..." Read more
"The team did a great job from estimating, working with the insurance company, and most importantly the repair."
"Works great and looks like new! Hard to believe there was damage"
"Quick and quality repair of my front bumper."
"Constant updates"
"Got done earlier than expected, looks beautiful, immaculately cleaned interior"
"Kept us updated on progress and complete on time. Excellent to work with."
"My car was ready when expected and they held it until I was able to return from my trip that I had planned prior ..." Read more
"The 2 week estimate was correct"
"... professionalism and expedience that I certainly appreciate. The high level of consistent communication on the status of my forever car is what every car owner needs andor ..." Read more
"Kept us updated on progress and complete on time. Excellent to work with."
"Satisfied with them and how they kept me updated and informed. It's like they had a magnifying glass going over ..." Read more
"But it was only by text and that it was on track for pick up on the day I was supposed to pick it up. No phone ..." Read more
"I did have to call for an update as the automated text messages were not very informative or give estimates on when vehicle would be ready"

My Experience

Great customer service 👏

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent communication throughout process

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everybody at Rusty Eck Ford has always been very professional, I wanted to give a shout out to Casey in the collision department for taking care of me in such a tough time over the accident, he was patient and kind, did a superb job on my car and was always available when I needed him thank you so much Casey and and the staff at collision department.

Customer Service

Michelle and customer service is outstanding he's always there to answer questions give feedback overall kind person.

Returned Clean

Likely to Recommend

Repair Quality

There were things I asked to be done that didn't get done and there was no communications. Asked for a small dent on opposite side that I wanted to pay as customer pay. They said the would fix the mirror on the damaged side that wasnt fixed. Again, no communications on why it wasnt done. Except for these 2 items, the repair quality for the work done was outstanding.

Customer Service

Returned Clean

My Experience

Best customer service around.

Likely to Recommend

My wife had an accident in Colorado with our truck. She drove it all the way back to Wichita just to have Rusty Eck Ford repair it.

Repair Quality

Three words, above and beyond.

Customer Service

Great.

Returned Clean

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Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

I would not go anywhere else. They are wonderful people and very professional and it shows in there work that they take good care of customers needs.

Customer Service

Same as first comment.

Returned Clean

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Repair Quality

Customer Service

The lady at the front desk could use some customer service skills.

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Repair Quality

Body work looks great. Drivetrain is still not right.

Customer Service

Scott was great with communication and was very friendly.

Returned Clean

My Experience

Great communication with Scott and impressed by working with the Toyota dealership.They were able to make it work and delivered my automobile to me ✅👍

Likely to Recommend

Repair Quality

The team did a great job from estimating, working with the insurance company, and most importantly the repair.

Customer Service

My Experience

I brought my 2023 Ford Bronco Sport into the dealership after hitting a deer on the road. The damage was significant, but the body shop team handled everything professionally from start to finish. Scott was my main contact and was fantastic throughout the entire process. He kept me updated on the timeline, explained the repairs clearly, and was very responsive whenever I had questions. The communication was excellent — no surprises, just clear and honest updates. The quality of the work speaks for itself. The body repairs look factory-perfect — paint matching is flawless, panels are aligned beautifully, and everything functions exactly as it did before the accident. You’d never know the truck was ever damaged. They paid great attention to detail and clearly take pride in their work. I’m extremely satisfied with both the results and the overall experience. If you need collision repair or bodywork on your Ford, this is the place to go. Thank you to Scott and the entire team for making a stressful situation much easier!

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean