Rusty Eck Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

This is tough to answer. I have always been very impressed with the body and paint work performed by Rusty Eck, but I would not want anyone to experience the horrible communication that we experienced with this repair.

Repair Quality - 5.0/5.0 -

Repairs look great

Customer Service - 0.5/5.0 -

The original estimated date of completion was Monday 2/19, but Scott told me he should have it done towards the end of week of 2/12. I called on Friday 2/16 for an update and was told that it was in paint and would be done on 2/19. On 2/19 I received the text that it was nearing completion and I would get a call if there were any delays. At 2:35pm on 2/19 my daughter called to see when we could pick up her car and was told the tech called in sick for the morning and right after lunch called in saying he wasn’t going to be in at all. Scott told my daughter it was out of his control, which may but true but is a ridiculous thing to say to a customer. He said it just needed assembled and it would be done early afternoon on Tuesday 2/20. On 2/20 at 3:04pm my daughter called again for an update and was told Scott would call her back shortly. At 3:51pm she called back after not getting a response. At that time he told her he failed the inspection because the gravel texture was not applied to the lower panel before paint, so it had to be applied and repainted. At that point he said the vehicle would be ready for pickup by lunch time on Wednesday 2/21. At 12:20pm my daughter called to get an update as she was just picked up from school and was scheduled to work at 1pm. The receptionist told her everyone was at lunch and Scott would call her back within a half hour. At 1:01pm my daughter called again and was transferred to Scott, but got a voicemail where she left Scott a message. At 1:23pm she called back and reached Scott, he told her he would check on it and call her back shortly. At 2:07pm she called again as Scott had not returned her call. He told her they were washing the car up and then it would be ready. He called her back, this was the first time Scott called us since he completed the estimate on 2/7, we had to call him repeatedly to get any information. My daughter was almost 2 hours late for work after the repair missed the verbal completion date, then the estimated date texted to me, then the new date Scott told my daughter, and one more time missed the completion timeframe of “before lunchtime” on 2/21. Lunchtime is not always the same for everyone, but we know it was completed after Scott’s lunchtime as we couldn’t reach him while he was on lunch. I understand that things come up that cause delays, but not updating your customers until they call to see what is going on is absurd. Even more absurd is saying that it’s “out of my control”. This was my third collision repair completed at Rusty Eck, probably will be my last after the horrible service provided by Scott and the team. The delays caused by forgetting the texture probably were missed multiple times and only discovered on the final inspection, I have to question how a painter doesn’t notice while spraying. The entire process was a huge frustration for us and should be an embarrassment for Scott and the leadership at Rusty Eck. The workmanship is great, but terrible customer service completely overshadows that.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great customer care and excellent repair work. Work was completed earlier than estimated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Pon and the body shop team did a great job getting our honda Accord repaired and it looks like new. Thanks so much for your professionalism.

Customer Service - 5.0/5.0 -

Very satisfied with the work and support.

My Experience - 5.0/5.0 -

Nice and friendly staff. Scott kept me up to date about the parts and when repairs would be completed and if any delays were necessary. He also contacted Mazda and State Farm when my airbag warning wouldn't clear to get the repair completed and covered. Very happy with the way my car looks and drives after the work was done. Excellent service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was so nice and professional. I would definitely recommend your service! Thank you!

Likely to Recommend - 5.0/5.0 -

I already have told my family and friends what a great job you did. And posted it on Facebook.

Repair Quality - 5.0/5.0 -

Everything was communicated with me and everyone I dealt with were friendly and helpful. Plus the work was completed quickly and perfectly.

Customer Service - 5.0/5.0 -

I loved how they communicated with me and kept me informed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very easy to work with

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Nice Job I'm completely satisfied thanks.

Likely to Recommend - 3.5/5.0 -

I will let others know who done the Repair

Repair Quality - 0.5/5.0

Customer Service - 4.0/5.0 -

HEld the auto long

Returned Clean

My Experience - 5.0/5.0 -

I appreciate Rusty Ecks professionalism from start to finish. Making sure they took care of our car from start to finish!!! Great job all!!! We appreciate your team!!! Team work!!!!!!!

Likely to Recommend - 1.0/5.0 -

Even after the initial multiple trips o left with the vehicle without an installed antenna and had to bring it back. And then they proceeded to give me an antenna that wasn’t even the right one

Repair Quality - 1.0/5.0 -

It took me four trips to the dealership to get my truck after it was “fixed”. It was obvious there was no good oversight on the work being done

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

Job well done and in short time! Thank you so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Scott got it done quickly which I so much appreciated. It was washed and clean inside. Everyone I dealt with was so nice and friendly! And most important you can’t tell I ever crushed the door. Thank you so much

Customer Service - 5.0/5.0 -

See previous page.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Scott was very easy to work with. Communicated very well the status of progression

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was impressed with everything. Every person I dealt with was professional and willing to do whatever needed to be done. Pons took his time to test the car and to explain the repairs. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Truck still not right fan on motor extremely loud like jet plane wasn’t b4 accident shake in steering wheel wasn’t b4 accident service light on dash now wasn’t b4 accident just had truck all serviced b4 accident. Next told me truck ready for pickup I drive 23 hours with rental truck I’m paying for out of pocket because insurance dropped it when you told them truck was done. So back to me driving 23 hours to get my done truck I arrived Wednesday the 13th of December truck was not ready as told one would not even start never had that problem ever bumper was not lined up properly then cord for block heater just hanging out threw bottom grill not back installed where it clips behind grill. This all tells me truck was just done quickly to get out the door onto the next !!! So then Thursday the 14th you call say everything done and can pickup truck I switched all my stuff from rental truck to mine and drive away and by end of the street steering making so much noise I turned around went back added more power steering fluid seemed to have fixed that problem that should have all been done b4 saying was ready and done test drive not when I drive away. Also clipping the block heater cord back where it belongs I thought they did told me was clipped back where it was supposed to be b4 accident. first time stopped to fuel up guess what cord was just hanging out again !! Very unsatisfied with the workmanship and quality of work done on my truck. Now must lose more time and money getting truck looked at for fan being extremely loud shake In steering wheel and service light on now and insurance won’t reinstate rental unless brought to you no thank you. So guess now will pay for rental again out of my pocket because truck not right !! I’m also not pleased that when you first said my truck was done insurance stopped paying rental then too so paid out of my pocket and obviously truck was not ready or right. Only thing will say good about your dealership is Pon was trying to do his best as for body dept and service dept not impressed at all !! So thanks for nothing guess I’m on my own lose more time and money all around no truck I make no money so thank you sincerely Stephen Normandin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0