Rusty Eck Collision Center
We Specialize in Repair of all Domestic and Foreign Vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
We decided to wait and schedule the repair work after all the parts arrived. I had to call and ask if they had arrived so we could schedule the service. They had the truck for two weeks and I had not heard anything so I called to check. I was told that the tailgate they had ordered was used on another truck. Called back a week later to get an update and was told that the other parts ordered were wrong and had to be reordered. A job that should have taken 7 to 10 days took over three weeks and I never received a call telling me what was happening. When I picked the vehicle up nobody showed me the work that was done and asked if I was satisfied. Very disappointed and will probably not go back.
Customer Service - 1.5/5.0 -
No communication
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Had to bring the vehicle back: Windshield wipers were installed backwards. Windshield wiper fluid was not re-connected correctly.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased with the service and repairs to my 2014 Titanium Focus in your Body Shop. Your Staff is awesome to work with. Thank you!! Sheila Crough
Customer Service - 5.0/5.0 -
Very happy with the body shop repair to my focus! Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thought they were efficient and finished in a timely manner. No problems
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service, friendly and truck completed as scheduled
Customer Service - 5.0/5.0 -
Very professional and kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a very good job and did keep us informed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Was told 3 weeks didnt give them truck till they had parts in shop. Ended up taking 9 weeks had to purchase different truck to have vechicle to pull my home (5th wheel). Loved my ford. Wrong parts were ordered and they could not repair bed had to buy new. I am out a vechicle all this time. Had to buy one not totally happy with. Had to sell ford but Rusty Eck offered to buy for 65000. Really. I will not recommend them. No real planning on their part especially ordering wrong parts.
Customer Service - 2.0/5.0 -
Hard time getting them to call me back to keep me in loop. If i called they would sometimes return call in couple days more often i had to call them back
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly recommend Rusty Eck service department.
Repair Quality - 5.0/5.0 -
Rusty Eck is still the place where we can depend on a good thorough oil change, a great car check up,and the best customer service. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Wow, What poor service I received.
Repair Quality - 0.5/5.0 -
My wife went over a curb And wiped out the bottom of the car. The transmission was replaced , But the engine Started to Leak and nothing was done about it.
Customer Service - 0.5/5.0 -
The person providing service was Tyler. I don't believe he was honest. Each time he said that He would do something, Days went by without a phone call or an explanation donation. Part of the problem was with my insurance, But the other problem Was the lack of communication and The missed information I was given by Tyler.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend rusty eck for any amount of service based on my treatment of a customer and the lack of communication with me as a customer and the lack of communication within your shops and employees. Nobody is aware of anything going on with the vehicles or the customer
Repair Quality - 0.5/5.0 -
I was not satisfied with the people giving service or the extent of the repairs made to my vehicle and I would not recommend service to any others.
Customer Service - 0.5/5.0 -
With the exception of the receptionist at the office I was not given respect as a customer and feel as though the whole service center and body ship have a big communication problem