Rusty Eck Collision Center

Likely to Recommend - 0.5/5.0 -

1. Missing Repairs, 2. Drained my car battery - not a good impression to have customer ready to pick up their car and they can't unlock the doors because battery is drained - they would have known had they done a proper inspection of the repairs, 3.Failed to reset tire pressure sensor (I had to pay local shop to reset), 4. Failed to balance new tire (I had to pay local shop to balance), 5. No status updates, 6. I was passed off to a new trainee who couldn't answer questions/resolve issues, 7. Left a ding in the fender, didn't reassemble back driver's door correctly, gouge in the door vinyl at the window, 8. Poor quality car-detail

Repair Quality - 2.5/5.0 -

The repair quality was good however my overall experience was poor.

Customer Service - 3.0/5.0 -

Generally, the customer service was ok. We did not receive any update on the status repairs and additional supplemental repairs as would be expected. I was disappointed when I was "passed off" to an employee in training who was later unable to help with issues because they were "new and didn't know what was on the original damage repair request".

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a great job repairing the car. & I thank you all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.5/5.0 -

I haven't washed and waxed it by hand yet. Can't give you a completely valid answer yet.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Missing my front license plate :-(

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for the great work on my truck. You guys are great, Thanks again!!!????

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks again for a great job on my truck. You have a customer for life 😊

Customer Service - 5.0/5.0 -

Great job

Returned Clean

My Experience - 5.0/5.0 -

Amy was very helpful. She fully communicated during the whole process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Did a great job. We had to go to Eddy's Toyota after we picked up the van at Rusty Eck and talk to them about our lease that is almost up on the van. The people at Toyota were very impressed with the great job and perfect paint match that Rusty Eck did.

My Experience - 5.0/5.0 -

GREAT communication--thank you Amy!! I knew what was going on with my vehicle every step of the way!! My car looks AMAZING!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Repair work was good but inside the car smelled like cigarettes

Customer Service - 4.0/5.0 -

My representatives was great

Returned Clean