Sanderson Ford
In operation 71 years.
Our body shop offers 39 bays for metal/body repair, 16 bays for paint work, and 12 detail bays. We offer a fully enclosed paint prep area and 2 Blowtherm heated downdraft paint booths as well as crossdraft parts cut-in booths. Our facility is also equipped with the Chief E-Z Liner frame machines, electronic probe measurement machines and a Blackhawk floor system. We feature Hunter alignment equipment as well. In addition to our fully equipped body shop, Sanderson Ford has a large, well stocked parts department to insure on-time parts delivery. We are located on a fenced and guard monitored property and have 24 hour security in all areas including storage lots and parking areas. Sanderson offers on-site car rentals provided by Enterprise. Our comprehensive warranties are some of the best in the business. We offer on all repairs: Limited Lifetime Warranty on workmanship for body and metal repair Lifetime Warranty against defects and product failures of the vehicle finish (cond.)
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0 -
I’ve told plentyof people how pleased I was with you.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ed Robbins was fantastic! He was realistic which helped me get through the process. He was informative.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We drive out of our way to buy from and use Sanderson
Repair Quality - 5.0/5.0 -
Excellent customer service and prompt repair for recall item
Customer Service - 5.0/5.0 -
See previous
Returned Clean
Likely to Recommend - 2.5/5.0 -
See previous comments
Repair Quality - 2.5/5.0 -
It took SEVEN (7) weeks to get our vehicle returned and now it has to go back to the Collision Center to have 2 items repaired. VERY Unsatisfactory
Customer Service - 2.5/5.0 -
Often had to call to get updates on the Expedition. Collision Center was slow following up with insurance company
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Any problems we had in buying our vehicle and then getting another one serviced were resolved promptly.
Repair Quality - 5.0/5.0 -
Everything looks new!
Customer Service - 5.0/5.0 -
They would send updates when requested.
Returned Clean
Likely to Recommend - 1.5/5.0 -
Body shops are pretty hard to get work done at in Phoenix. You still get a 3, but with lots of warning to anyone I'd send that way. Not for the faint of heart. But if you're happy dropping off a car, not thinking about it anymore, and saying whatever the heck happens is okay, then this is the place to be.
Repair Quality - 0.5/5.0 -
We tried a second visit to the body shop, yet again, because of the opinion of our first appraiser. Last time the shop didn't communicate hardly at all, making the process miserable. This time, they were hostile and rude to my driver, and guess what, still no communication. They communicated to my insurer fortunately, so we wasn't an issue (and I knew this going in which is why I went back again this time). The only communication I had this time is this satisfaction survey. I wouldn't even know you finished an appraisal if the insurance company hadn't told me. At least you're consistent. The zero communication shop.
Customer Service - 0.5/5.0 -
When dropping the van, they generally refused to interact with my driver, he had to call me, and they ranted, genuinely ranted, about how last time they couldn't communicate with him, he was incompetent to make decisions, and they could never get an answer from him. It was the most hostile interaction I've ever witnessed from a place of business in a customer interaction. Guess why he had all those problems last time? Because you guys wouldn't freaking tell anything. You wouldn't even send the estimate to me, or the details on the repair, or get a signature and approval for the work ahead of time, or give us notification of expected completion time, or what was going on. Nada! This should probably be a BBB complaint, but I doubt that i'll make the time for that.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Excellent work, good communication.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gary paid close attention to detail
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have always been very satisfied with the service at Sanderson.
Repair Quality - 5.0/5.0 -
The repair made my car look brand new.
Customer Service - 5.0/5.0 -
Very satisfied with the service. Ed was very personable and conscientious and was willing to work with me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Very courteous. Did everything they said they would and in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would have appreciated weekly updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was great. Dominic Marsh came out right away and listened to me explain the issue. He recognized the problem and started the repair process immediately.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ed was great
Customer Service - 5.0/5.0 -
Everyone did a great job
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like it never happened.