Sapaugh Auto Body LLC
In operation 23 years.
Sapaugh Auto Body is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I feel like the front right wheel is either out of balance or the front end needs to be realigned.
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Started working with Shannon with the Auto Body. Started out good with communication. Then when parts they ordered weren't correct (whether the Ford dealer sent the wrong part or the wrong part was ordered) the communication went downhill. I was without my vehicle for a month and a half. When the communication was lacking, I reached out to the manager, Mike, and he was great. Before I left the shop, verified with the front desk that if I have any issues, I can bring it back....and she confirmed. The day I picked up my car (I mean right when I drove the car off their lot), the car was having issues with shifting and excellerating...I knew it wasn't right. I called and spoke to Shannon, and she decided to argue with me saying they don't deal with electrical so I would have to take it to a Ford dealer and have them look at it and decide if it was related to the accident. I mentioned how I definitely wouldn't have brought the car to them if they didn't handle everything with an accident..I told her I had literally just left their lot and was told to bring it back with any issues. She continued to argue. Finally she decided to tell me to hold on to transfer me to Mike. While on hold, the phone went in and out of being on hold and I could hear laughing in the background. Not sure if Shannon shared info from my situation/argument with the front desk staff and they thought it was funny that I thought it was Sapaugh's responsibility to check and see what was wrong. Then we got disconnected and she called me back to connect me to Mike. Mike was great and told me to just bring it in when I could that day and get it checked out. During the repair, one of the hoses was knocked loose from the guys working on it and it was fixed in 15 minutes. Just crazy ridiculous dealing with Shannon in the end.
Customer Service - 1.0/5.0 -
Shannon was a 2 - Mike was a 10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Just needed to take vehicle back to have Truck bed reallined.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service and a phenomenal job on the repair! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
She looked beautiful when I picked her up! Smooth process too. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They did almost perfectly with updates on progress. This the 9 of 10.