Caliber - Festus

4.7 (3,129reviews)
93%
1532 Parkway West,  Festus,  MO  63028

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,129)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting excellent communication throughout the repair process. The majority of reviews emphasize professional and friendly staff who keep customers well-informed with regular updates via text messages and phone calls. Customers frequently mention that repairs are completed on time or even ahead of schedule, with vehicles returned in pristine condition - often cleaner than when dropped off. The quality of workmanship receives high praise, with many stating their vehicles look brand new after repairs. While most experiences are overwhelmingly positive, some customers noted areas for improvement including better communication consistency, timely callback responses, and ensuring all repair details are completed correctly the first time.
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"... that as well. This team took pride in completing top of the line repairs. Thank you Caliber Collision for your exceptional service." Read more
"Great customer service and the actual repair of my vehicle was perfect."
"The quality of the repair was excellent. My car looks brand new again"
"The vehicle looks brand new"
"My car looks brand new again. Excellent work!"

My Experience

The team at Caliber was wonderful to work with. Mallory is the absolute best! She kept us informed and updated every step of the way. Would definitely recommend.

My Experience

My wife and I are completely satisfied with the repairs you made to our Thunderbird. We were worried at first that it might not be repairable but your shop did a great job. Mallory kept us updated on the progress the whole time. Thank you.

Likely to Recommend

There was open communication and I was updated frequently on the status of our vehicle

Repair Quality

Car looks great. Very satisfied with being kept up to date on the progress of the car. Would highly recommend your company. Thanks

Customer Service

Returned Clean

My Experience

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Returned Clean

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Yeah I for one will never be bringing my vehicles here again, and ill be sure to make sure other people dont make the same mistake I did

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Everything was done nicely

Customer Service

Very wonderful people to work with. Kept me updated every step of the way.

Returned Clean

My Experience

Dave was great communicating with me throughout the whole process. I could not be more satisfied.

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Returned Clean

My Experience

You all did an amazing job on my Acadia

Likely to Recommend

Repair Quality

Team kept me updated often vis text n phone calls.

Customer Service

Excellent.

Returned Clean

My Experience

Dan was very communicative and very friendly! My car also looked amazing.

Likely to Recommend

Repair Quality

Super sweet and did a wonderful QUICK job on my car! I do wish they were just a LITTLE bit more communicative, that's why I said 9/10.

Customer Service

My Experience

It worked out well, took longer than anticipated, customer ended quite satisfied

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My Experience

Dan was great to deal with and the truck looks great!!! 10s all the way.

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Repair Quality

Dan was great to deal with. Keep me informed along the way. Truck looks great very happy will definitely recommend to anyone needing body work

Customer Service

My Experience

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Was completely satisfied

Repair Quality

Repair looked great. They were very good at letting me know where they were on the repairs. Customer service was great!

Customer Service

As I said before customer service was fantastic.

Returned Clean

Likely to Recommend

I was apprehensive going into the repair experience as this was my first encounter needing body work done to my vehicle, but honestly, the process was smooth and I feel a quality job was done.

Repair Quality

Fantastic job! Only reason it wasn't a 10 was because the trim piece on the wheel well seems to be of a lower quality compared to the one that was replaced, but outside of that, everything was great. Fantastic communication throughout the process with updates.

Customer Service

Mallory was top-notch! Very kind to work with a did a great job keeping me informed along the way.

Returned Clean

My Experience

Dan is great! Completely satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean