Caliber - Waterloo
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Exceptional customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Suv looked great inside and out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It’s beautiful again.
My Experience - 5.0/5.0 -
Everything looks just great. I think it was an excellent job.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
A lot of questions asked and answers from caliber says it’s what Travelers says and then call travelers and they shift it back to caliber. Very upset with used parts from junk yard put on my car! And then they tell me they are not from junk yard they are after market parts. Especially after questioning why a part says it’s a 2017 and caliber manager says that means it was made to cover my 2023, I have a 2023 Chrysler Pacifica Limited and expected to have parts that were made for it and matched my car. That did not happen. I have an upgraded Pacifica with a Black grill and had a black condenser behind the grill. Now it’s a silver one from a 2017 Pacifica. Plus I told both ins. company and caliber that they could verify with Chrysler Corp. about what a front end collision can mess up internally on the batteries and you would not see damage and both places did not believe that. Just told routine maintenance caused it! No problem or issues with the battery or sensors in our car until the accident with the deer and instantly the sensors came on and had battery issues! Do not believe that was just coincidently that both batteries decided to go out at that time! When a simple google or owners manual will tell you exactly what I told them but instead it was easier to act like we don’t know what we are talking about. So no not very happy with how our car was fixed at all.
Customer Service - 1.5/5.0 -
Girls in the front were fine. Manager was rude on phone when asked to talk to him the first time, especially about the batteries and the start stop sensor
My Experience - 5.0/5.0 -
Not only did you fix my car but you cleaned the inside which was very unexpected but greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kelley at the front desk was very friendly and professional and she took good pictures of the car to get it started. The repairs were completed very well and the car was nicely cleaned when I picked it up. I really appreciated how well your company coordinated with my insurance company, USAA. I will recommend you to others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked the weekly updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were satisfied with the service. Appreciated the weekly updates. Only disappointed that it took as long as it did.
Customer Service - 5.0/5.0 -
We always received friendly and courteous service especially from the lady at the front desk.
My Experience - 5.0/5.0 -
Very professional and friendly. Especially liked the text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Kelley Swope did great! I was advised regularly and had all my questions answered in a timely manner.