Caliber - Imperial
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Timeliness
My Experience - 0.0/5.0 -
I have two issues with my experience with Caliber Collision. The first is that I dropped off my car on July 1. Apparently it just sat until July 6, when it was sent to another location. The second issue was receiving a text message on July 24 letting me know my vehicle was completed and being sent to the original location. Yet no one from either location contacted me for three days. So at 10:30 on July 27 I called the original location to inquire about my vehicle only to learn my vehicle was not ready and there was an issue. This took another three days to fix.
My Experience - 5.0/5.0 -
The repair was completed on time and looks great! Very friendly service and they kept me informed throughout the process.
My Experience - 5.0/5.0 -
Everyone was friendly and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good. They made sure I did not receive parts that were rusted.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Caliber team did a great job on the repair and in providing appropriate information on a timely basis.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
If I could describe my experience with Caliber Collision in Imperial, would be that they care. Caryn wand Danielle are phenomenal, courteous, and maintained constant communication. Caryn made this first time collision experience easier to navigate and took the time to answer any questions I had. Danielle and the team completed repairs to my vehicle ahead of schedule and I could not be happier. If you are looking for quality with a mom and pop feel, Caliber in Imperial is where you need to go.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great working with her
Customer Service - 5.0/5.0 -
Very helpful throughout the process. Knowledgable and courteous. A pleasure to work with her.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are easy to work with and does a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Phil and Karen were awesome to work with. Communicated through the whole process and explained things very well. My car looks beautiful again!
Customer Service - 5.0/5.0 -
Karen & Phil were great to work with, kept me updates the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Very satisfied.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Took great care of my car and made sure it was done quickly. My car looks perfect! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy and fast. My car looks new again!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly service at all levels. Excellent in keeping me informed via text. Repairs look great. Great job Thanks Ron