Sapaugh Auto Body LLC
In operation 23 years.
Sapaugh Auto Body is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Easy to do, good work, everyone very friendly, shop was clean. Maybe more text updates, but no complaints from me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Pleased with the work
Repair Quality - 4.5/5.0 -
As I understood things, since Cadillac did not have 2 of the parts available, as they were condidered Obsolete, shop policy would not allow aftermarket parts to be installed. So one piece is missing and the other still damaged. Originally was told the new glass could not be tinted so we made arrangements for it to be replaced afterwards. When we picked up the car, found out the window was tinted and it seems to be slightly off from the rest of the windows. While nice it was taken care of, it would have been better to contact us about the change in plans.
Customer Service - 5.0/5.0 -
Kris kept me informed about the status of the repairs except for the window tinting. Much appreciated esp. when compared to previous repair shop that shared virtually nothing with us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kris was amazing
My Experience - 5.0/5.0 -
Car looked brand spanking new after repair. The staffs are attentive and professional. The communication by text on updates on the repairs we truly appreciate. The repair was done and my car ready on the date Sapaugh said it will be done. Very satisfied with the service. I will recommend to family and friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job repairing our 4 Runner. Would definitely use them again.
Customer Service - 5.0/5.0 -
Customer service was great. Kept in touch with use the entire time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was wonderful to work with. Thank you!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kinda bummed that i didn't get a full carwash after my auto body repairs. But the actual repair was good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Your team kept me updated as the repair progressed. It’s great that you have a partnership with enterprise Rent-A-Car it makes it seamless for your customers. My one wish in the entire process would be that a member of your team walks the customer out to look at the repair. I was simply asked to sign some documents and given my keys. The next level for your team would be to look at the repair with the customer. But that’s nitpicky.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After seventy years of driving I had my first experience with a auto body shop. The insurance agent recommended Sapaugh AUTO DEALERS BODY SHOP. I had some thoughts about this recommendation. As it turned out it was an EXCELLENT choice. The rear end of my Toyota rav4 looked very beat up but after 10 days the craftsmanship spoke for itself. All the options, rear lift door, rear camera in the bumper, rear window wiper and washer, and remode control for the door works.-- GREAT. The car looks better than new. Thanks to Andrew for the up dates and the rest of the SAPAUGH crew. WADE T
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job well done.
Customer Service - 5.0/5.0 -
Kept me informed on the progress of the job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They had to replace my car door and I can’t get my car door to lock from the inside. They told me it wasn’t a problem and to bring it back for Service. I will bring it back up there and let them fix it.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I generally like to use the dealership from whom I bought the car
Repair Quality - 3.5/5.0 -
The auto body repair service was fine. I had a service question which I asked the body shop to liaise with the service department on. The communication on that matter , by both the body shop and the service shop , was way below the Sapaugh usual standard. The service matter took an extra week. The service department never called at all. The body shop contact person went silent. In the end I was told “I don’t know about WiFi , but the service department says to call OnStar”. I believe that the problem stems from an earlier service problem where the electronic chip for the rear gate was faulty and it turned out that a more major electronic part was faulty (apparently GM said it was very rare). I trace the problem back to that event. I have had OnStar continuously since purchase. So the body shop work was good. The combined communications was poor.
Customer Service - 3.5/5.0 -
The quote and the setting the appointment was good. The communication on the service matter was poor (see above).
Returned Clean
My Experience - 5.0/5.0 -
Andrew was a pleasure to deal with.