Schaller Autobody

4.6 (4,242reviews)
93%
55 Veterans Drive,  New Britain,  CT  06051

Full Service Collision Repair center

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru

Reviews (4,242)

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Returned Clean

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Returned Clean

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Again, I was very satisfied with the service

Repair Quality

I couldn’t be more satisfied the car looks like new

Customer Service

Service was great I was notified of the repairs and when they would be completed

Likely to Recommend

Repair Quality

The car looks good after the repair, the paint was matched and blended in very well

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I did not have to get involved in any aspect of the process. It was handled smoothly and efficiently.

Customer Service

Professional

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Repair Quality

Customer Service

I was no updated on the repair progress

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Repair Quality

Good communication and good outcome

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Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

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Repair Quality

Professional service and outstanding results. Insurance process was easy

Customer Service

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Paint Shop …. Questionable

Repair Quality

The paint job on my vehicle has required two return visits for errors or issues on the paint job. The adjusters and front office personnel have been terrific and very professional. The paint “shop” was very busy and that delayed the completion time initially. When we did go to pick up the car, we noticed a defect in the paint job so we had to leave the car again. At the end of the week, we returned to pick up the car and noticed the “orange peel” finish on the area painted. We were advised to bring the car back to have it buffed out. My family all drives Suburu vehicles and the service we have experienced in Berlin has been excellent and consistent. Question… is your NB paint shop understaffed? Do they feel rushed and then inattentive to detail?

Customer Service

Adjusters and customer service reps were great.

Returned Clean

Likely to Recommend

Althought all necessary repairs were not completed, the repairs actually completed were professionaly done. The car was washed & looked very good.

Repair Quality

on 8/31/2026 I was advised my car was ready for pickup. After inspection of my 2019 Subaru outback, the passeger side mirroir housing had a 1/2" gap on the trim exposing the passenger mirroir to rain ! When dropped my vehicle off for repairs, I pointed to this damaged and requesting it be repaired, I was told it would be taking care of. After inspecting my vehicle I asked why was this hole not repaired. I was told I only requested the mirroir be replaced. A very inappropriate answer. Now I an waiting another week to have my repairs completed. I had to call Travelers to get another week of Enterprise rental coverage covered by Travelers insurance. As of 9/3/2026 I have not heard from Schaller regarding the completion of this repair!

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Likely to Recommend

Repair Quality

The best in the state hands down!!

Customer Service

Returned Clean

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Customer Service