Sdr Collision - Owings Mills Cr#44

Likely to Recommend - 0.5/5.0 -

I was very dissatisfied. I will not be recommending this company to nobody in my family or anybody of friends. They do not deserve to get money.

Repair Quality - 0.5/5.0 -

They did not know how to communicate. They had my car for 3+ weeks not one time. Did they tell me what was being worked on? I come to pick up the car. The outer bodywork is fixed. The inner bodywork was not fixed. They didn’t even look to see what it actually was. They were just guessing when I asked him. He was very, not helpful. He was very dismissive. He just seemed like he did not want to talk to me and I didn’t like it I will never bring my car back to this company ever the only person that was nice was the front desk lady. I really appreciate everything that she did but everybody else I don’t know how they got their jobs

Customer Service - 0.5/5.0 -

The only person that was good to me was the front desk, lady y’all should keep her. She’s the best around.

My Experience - 5.0/5.0 -

Your team was very friendly, professional and very helpful and helping me to get things from my car to the rental car and then from the rental car back into my car I would recommend you too anyone that needs work on their car thank you again

My Experience - 5.0/5.0 -

Terrific service! Would highly recommend SDR to anyone who has any repair needs!!!

Likely to Recommend - 5.0/5.0 -

Have used them for another vehicle.

Repair Quality - 5.0/5.0 -

Very skilled. Courteous and timely.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was completely satisfied with the service. In addition to that, your receptionist made the whole experience very pleasant and personable! Everyone working there that I encountered was both helpful and pleasant! I would totally recommend your shop to my friends!

Customer Service - 5.0/5.0 -

See comments above! Also totally sarusfied and happy with my car repairs. Great job - thank you!!!

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

The lady at the desk was really nice and help me a lot. What I didn’t like is my hood seem to be messed with, my car was only there for rear damage.

Customer Service - 5.0/5.0 -

The lady at the front was very helpful and friendly.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

I explained in detail when i drop off my truck off and again while you had my truck about the buttons in my truck being sticky from coffee explosion during the accident, I pick my truck up 8/10/26 and it was not addressed so now I have bring it back which means i may a rental for the day to go to work.at whom expenses. you had the truck for over a week. other than that, the other work is good from what I can see

Customer Service - 4.5/5.0 -

everyone was pleasant

Returned Clean

Likely to Recommend - 5.0/5.0 -

I'm a client for life

Repair Quality - 5.0/5.0 -

Nice people to work with

Customer Service - 5.0/5.0 -

Very kind considerate

Returned Clean

My Experience - 5.0/5.0 -

My rear bumpers look like new. I am very pleased with the repair work. The front office staff helped me in this process. I appreciate all for the assistance and support.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have already recommended SDR to my family and friends.

Repair Quality - 5.0/5.0 -

I love the Company, they do great work ! I would highly recommend them.

Customer Service - 5.0/5.0 -

The customer service is excellent !

Returned Clean

My Experience - 5.0/5.0 -

Cory is an exceptional representative of the company, he was patient with all my questions, updated me about repairs and treated my vehicle like his own. I will notify my insurance company that S.D.R. is a good choice for referrals. Thanks

My Experience - 5.0/5.0 -

From the time I walked in the doors on 7/27/2026. I have had the best experience. The receptionists was cheerful, friendly, welcoming ans very professional. I appreciate meeting the techs and appreciate them vacuuming my car. I'm also well pleased with the repairs to my vehicle. I will definitely recommend SRD to my family and friends.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend SDR.

Repair Quality - 5.0/5.0 -

I am overall satisfied with the experience with SRD. From thw moment I walked in the doors on 7/27 I was greeted with a warm welcome from the receptionist. When I picked my vehicle up, I was very impressed not only with the work that was done, but also for the techs who took the time to show me what was done and made sure I was satisfied before leaving. Thanks so much for the vacuuming my car.

Customer Service - 5.0/5.0 -

Great customer service!!

My Experience - 5.0/5.0 -

I've been at customer of S.D.R in the past and have always had a great experience. They're the best !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

These guys are the best body shop I've ever worked with.

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Receptionist and Mr. Chuck were very helpful and polite

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean