Crash Champions #0016 Richardson

4.7 (5,628reviews)
94%
810 S. Central Expressway,  Richardson,  TX  75080
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In operation 24 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,628)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new after service. The team was widely recognized for professionalism, friendliness, and helpfulness throughout the repair process. Communication was a standout strength, with frequent text and phone updates keeping customers informed at every stage. Many repairs were completed ahead of schedule, which customers greatly appreciated. A few customers noted areas for improvement directly in their feedback, including occasional delays in app-based status updates lagging behind actual progress, isolated quality touch-ups needed on paint blending, and rare instances where follow-up visits were required to address minor oversights. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Excellent service, excellent communication, work was beautiful , car looks like new! Im very pleased and will highly recommend you"
"Your people did an excellent job. The front office people were very polite, courteous and extremely helpful. ..." Read more
"Great service and amazing work! My car was repaired quickly and looks better than before the accident. The staff was very helpful and professional. ..." Read more
"My car looks amazing! You cant even tell it was involved in a accident"
"Everything was awesome. Good quality, good communication, professional Work."
"It was ready a day early. You can't beat that kind of service. I can't say this enough Great people great job"
"Great service, fast and professional"
"It took 4 days longer than originally quoted and needed to be brought back when a specific part arrived."
"Easy process. Finished the job in a timely manner."
"I loved all the text messages keeping me informed about the progress of the repairs. Everyone on your team ..." Read more
"Apptext status was slower than actual ready time. When I called and learned the car would be ready ..." Read more
"... wasnt, but it wasnt crash champions fault. They were communicative about the parts they were still needing and updated estimated repair times." Read more
"Great job. Good communication, fast service. You are now my go to for auto repairs for my work fleet and personal vehicles."
"... start to finish with crash champions! Everything was seamless from communication to the level of excellence with my repair. Would look nowhere else in the future." Read more

Likely to Recommend

Great service. I would definitely recommend Crash Champions, and I hated Service King.

Repair Quality

Great work. Car looks like new.

Customer Service

Excellent experience. Things communicated to me. Car completed when expected based in communications. Work was perfect.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely would use this shop for any future repairs and would recommend my friends and family personally request Danny to manage their repairs

Repair Quality

Danny provided great customer service service and managed the repair in an efficient manner that yielding an early finish date.

Customer Service

Danny made the process as smooth as possible and always made me feel like I was a priority even though there are 20+ other cars in the shop to tend to.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Missed the timeline by several days but communicated well

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Yes definitely 👍

Repair Quality

Good service 👍👍👍

Customer Service

Good service 👍👍👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I've taken several vehicles to Crash Champions and each time the work has been excellent to match their customer service. They are great. I give them a 10 in everything.

Likely to Recommend

I would definitely recommend Crash Champions

Repair Quality

Great people great job as always

Customer Service

Great people great job

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

The body repair was excellent and I am very satisfied, but there was a small issue with wires hanging down under the drivers side. I have tucked them back under that panel and am hoping that’s the right thing to do. Otherwise, everything was great. Nicole was especially helpful in making my experience seamless. I hope I never need you again but you will be my go-to body shop in the future.

Likely to Recommend

The work was done well and I am satisfied.

Repair Quality

Excellent work

Customer Service

Great service from everyone.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good service. Very professional.

Likely to Recommend

Repair Quality

Great service

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The repairs looked good but new damage was caused by auto mechanics; they had scraped a 6” long line in the plastic panel by wheel well which now needs to be repaired.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Good work

Repair Quality

Customer Service

Nicole was excellent at Richardson location.

Kept me Informed?

Yes

Ready on Time?

Yes

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