Shawnee Mission Ford Collision Ctr.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 5.0/5.0 -

It’s close and I like the shuttle service.

Repair Quality - 5.0/5.0 -

I appreciated the shuttle service.

Customer Service - 4.5/5.0 -

It took a long time for them to schedule the repair. An interim phone call would have been appreciated.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job 👏

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

I did not get updates during the repairs like I was told I would

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0 -

Valerie was great

Returned Clean

My Experience - 5.0/5.0 -

Everyone was courteous and helpful. The shuttle service was appreciated. The repairs were quick. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

With no hesitation

Repair Quality - 5.0/5.0 -

I love some of their personalities.It makes you smile when you come there

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Had a recall notice which the dealership took care of in a timely manner. They told me I didn’t have to take the car to the dealership where I purchased the vehicle. I was also told that I could purchase another extended warranty through them.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Overall, I am satisfied and would recommend you to anyone. There were hiccups, but we got through them.

Repair Quality - 5.0/5.0 -

It was a little disjointed navigating between the collision center and service department, but overall it worked out.

Customer Service - 4.5/5.0 -

I generally had to call for updates, but I understand your team is busy. However, it would be nice to receive update calls, especially considering you had my car for over 3 weeks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn’t recommend my enemy to this Shawnee Mission Ford. What started off as a great experience turned into a year long battle. I’d rather drive to Leavenworth than to come back here.

Repair Quality - 3.5/5.0 -

The window rolls down but it’s a clear different speed than my other windows.

Customer Service - 0.5/5.0 -

Customer service was the worst. I went in to have this recall repair started at the beginning of September 2024. They inspected my vehicle and said they would call me when the manufacturer sent the door in. He notified me that there would be a few vehicles in front of me. I waited patiently for that call. By February 2025, I hadn’t heard a word so I called them. I spoke with a representative who looked it up, said that Ford had not approved a new door yet but I didn’t need to do anything. He would reach out to Ford and follow up with me. I heard nothing again until June, when I received another letter from Ford notifying me that my recall had not been completed and that I could come into my local Ford and have it completed. I went in the next day, spoke with a representative who wanted to take my car that day. I couldn’t drop it off that morning but scheduled it for the following day, a Friday. When I asked how long it would take, I was told 5-7 days and I could expect it the following Friday. Two weeks went by with not a single word or notification before I received a call at 3pm notifying me that I could come get my car. Didn’t tell me they closed at 5 and was closed during the weekend. I got off at 7 so I decided I would pick my vehicle up the next day. Got there on Saturday to pick up. Walked right into the building because the front door wasn’t locked. Two office lights were on so it appeared that someone may have been there but in fact, after waiting about 10-15 minutes, they were closed and someone forgot to lock the door. I was nice enough to walk to the dealership area and notify them that the door was wide open and anyone could walk through but this was the final straw. Received a call Monday regarding my vehicle and this lady left hours on the voicemail. Had to leave work early to get my vehicle, to which they knew they messed up. She asked if I was Michael when I walked in, hurriedly handed me my keys and said have a good day. I withheld any comments for this survey alone.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Service Brooke done an excellent job.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Finished the work in less time than the estimate

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a good job. I can’t tell they did not put a new bumper on so it looks very good.

Customer Service - 5.0/5.0 -

Valerie gave me excellent customer service. We communicated about the fixing of my car and the office girl that drove me to pick up my rental and then to deliver my rental was excellent excellent driver excellent personality.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was top notch and got my truck repaired in the estimated time. The courtesy car was absolutely amazing as well. The cost was reasonable given the damage. I would highly recommend this place to my family and will be using in the future should the need arise.

Customer Service - 5.0/5.0

Returned Clean