Snow Hill Auto Body
In operation 13 years.
I-CAR GOLD CLASS - FORD CERTIFIED - FORD ALUMINUM CERTIFIED - NISSAN CERTIFIED - GM CERTIFIED - HYUNDAI -CERTIFIED - HONDA CERTIFIED- CHRYSLER CERTIFIED-FIAT CERTIFIED- RAM CERTIFIED - DODGE CERTIFIED - JEEP CERTIFIED -
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall, the company did a great job helping with my repair. Jason was extremely professional and communicative. They did miss one spot on my rock guards which I spray painted myself so that’s why it was not a perfect 10. Cannot fault them for material delays. Good company.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire process of getting the estimate for repairs, and completing the work was Fantastic! As with anything when depending on your suppliers delays in getting parts is out of your control. Really appreciated the follow-up, and keeping me informed.
Customer Service - 5.0/5.0 -
Entire staff was very customer focused in providing exceptional service to the customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The shop did a great job. Parts from Toyota were the problem, however it was not the shops fault. Overall a great shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I am very dissatisfied with the experience at this location. When I got a call that the car was ready, I found that the trunk would not lock because the bumper was not installed properly. This was disguised by pulling a rubber gasket out of place so the trunk would stay locked. Then it was blamed on a low battery on a key which was not the issue. When the bumper was positioned into place, two long scratches remained from where the lid of the trunk hit the incorrectly installed bumper. When they were fixed, a new scratch appeared in the back of the bumper, which had to be fixed. Finally, a few weeks after I picked up the car, I got a text confirming me that picked it up on the day of the text message when I actually picked it up weeks before. Have they not noticed? It was very odd, but it fits with the entire disorganized experience of dealing with this repair shop. I will not be using it again.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
bRYAN AND jUSTIN WERE PROFESSIONALS AND VERY NICE TO ME and I thank you gentelman
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
No commucation previous times more helpful Work performed ok took forever for someone to answer phone few times almost hung up waiting for someone to answer very slow Car interior wasnt cleaned last times it was also I know it’s not there job to clean interior but they did before but not this time other body shops do this this is a perk for going there
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great
Customer Service - 3.0/5.0 -
Made appt. weeks ahead to bring my truck in for repairs. but on May 9th the appt day I am told the truck will sit 2 or 3 days until it might make it in the shop. I disagreed completely with this and asked if I could reschedule, and I was told it didn't matter. Josh I believe was the person who was checking me in he never yelled but was very adamant about how the shop works. I make appointments for pretty much everything and never had anyone tell me I would have to wait an hour what alone three days.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Communication was non-existent. Never gave me any idea how long the scratch repair would take. Ended up being 3 weeks. I finally called at the two week mark as I had a trip planned and was told it wouldn’t be ready.