Sound Collision Centers, Inc.
In operation 58 years.
TOGETHER WE WILL STRIVE TO CREATE AN ENVIRONMENT WHERE SOUND FORD CUSTOMERS ARE VALUED AND RESPECTED. OUR MISSION IS TO PROVIDE OUR CUSTOMERS WITH A SUPERIOR REPAIR AND SERVICE EXPERIENCE BY UNDERSTANDING THEIR WANTS AND NEEDS - DEMONSTRATING WE APPRECIATE THEIR BUSINESS BY GIVING ADDED TRUST.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The repair took way longer than anticipated and we kept getting pushed out ETAs... We also noticed clunking noises after a week, and will need to take it back in for additional work. The positive part was the shop owner took over the rental car payments directly and provided daily updates for the last couple of weeks prior to completion. There were also some tools and parts left in the back of our van that required another trip to the shop to return.
Customer Service - 4.0/5.0 -
Shop owner, Jason, was great to work with. He acknowledged the delays and did what he could to move things along.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not going to happen. I am trying very hard not to blow up yelp on the internet and tell State Farm how terrible the service was
Repair Quality - 0.5/5.0 -
The repair seems to be fine. This is our second time using this facility. The first time it was fine but this time the communication was very poor. We requested the same tire replacing a damaged one which they noticed the morning of pickup. The setback did not seem like a big deal except it took 4 days for them to get it corrected. The real issue was the terrible communication. Jason would say in the morning it was set for detail when I called and then I would have to call back in the afternoon to find out it was still needing someone which always included detail. I would have appreciated information but 3 days in a row I had to call and get what I thought was status. Turns out it was just the brush off. Why does he do lunch and come back at 4? No-one can help during that time. Lord forbid he calls to update before he goes to lunch. I will not go back to this facility.
Customer Service - 0.5/5.0 -
there is no negative so I cannot check that
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0 -
The quality was good but the time in the shop took over 45 days.
Customer Service - 0.5/5.0 -
The communication was really lacking. Had to call to try and get updates and even had tO make 2 trips in order to talk with someone for status.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satisfied
Returned Clean
Likely to Recommend - 2.5/5.0 -
I think there could be improvement.