Southern States Collision Center

4.9 (276reviews)
100%
2511 Wake Forest Rd,  Raleigh,  NC  27609
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Here at Southern States Collision our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including emails and text messages if preferred.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (276)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional customer service, with staff being described as professional, courteous, and helpful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new after completion. Communication stands out as a major strength, with customers appreciating regular updates via text and thorough explanations of repair processes. Timeliness is generally excellent, with many repairs completed on schedule or even ahead of time. The team's ability to handle insurance coordination seamlessly and provide convenient services like detailed cleaning and rental car assistance contributes to an overall outstanding customer experience that generates strong recommendations.
AI-Generated from reviews written in the last 12 months
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"Best service I have witnessed FYI I have owned a car for 45 years so that means something"
"... pickup, I couldn't have asked for a better experience. The repairs, the communication, and the time was above any expectations that I had. Will certainly use again ..." Read more
"... the estimate until picking up the completed repair, the service was top notch! I would not take my Mazda anywhere else for auto body work!" Read more
"Great Service and work. I totally recommend Southern States Collision."
"Good eye for detail, proper work. Friendly staff. Nice loaner. Absolutely no complaints and would recommend."
"Job was completed within an appropriate amount of time. Communication was thorough as well the entire time"
"It was fast service, I was able to get an estimate and in for repair the next morning! Really kind staff ..." Read more
"I was very pleased with the time line at getting it in and finished. I loves getting the updates and that ..." Read more
"... am told is quite rare. They communicated well and finished ahead of schedule. I was very pleased!" Read more
"... getting my bumper fixed! It stayed under budget and I got my car back a day early! Highly recommend." Read more
"... was completed within an appropriate amount of time. Communication was thorough as well the entire time" Read more
"I love that i received updates along the way."
"EXCELLENT customer service with effective communications"
"VERY much on top of all aspects of repair and daily texts as to its status. Finished when they said and ..." Read more
"I appreciate the text updates. The woman I worked with each time was incredibly friendly and helpful. The ..." Read more

Likely to Recommend

Repair Quality

This team succeeded where others failed or wouldn’t try to help us. We had an incredible experience with the team at Southern States.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

It was initially a little hard to reach the collision center but once I did the service was very good.

My Experience

We were thrilled that you stowed our Forester while we were out of town and held on to it after the repair when we were delayed in picking it up! Thanks to the Collision and Admin teams!

My Experience

My Experience

Courteous, efficient, cost-effective, timely service!

Likely to Recommend

Repair Quality

Than you for your help and high quality work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amanda and her crew responded with kindness, patience, and caring. I would highly recommend Sothern states Body Shop!

My Experience

Amanda always takes great care of me. No issues

My Experience

Amanda was very helpful and kept me informed about my car. Great experience!

Likely to Recommend

Repair Quality

So far everything looks to be restored and currently I have no complaints.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Got my truck looking new again much appreciated

My Experience

My Experience

My Experience

Southern States did an excellent job. Very professional and strong, positive client service and communications.

My Experience

Everything looks great and works properly. Communication throughout the repair process made everything easy and straightforward. Overall great experience.

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