Southern States Collision Center

4.9 (284reviews)
100%
2511 Wake Forest Rd,  Raleigh,  NC  27609
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Here at Southern States Collision our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including emails and text messages if preferred.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (284)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional customer service, with staff being described as professional, courteous, and helpful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new after completion. Communication stands out as a major strength, with customers appreciating regular updates via text and thorough explanations of repair processes. Timeliness is generally excellent, with many repairs completed on schedule or even ahead of time. The team's ability to handle insurance coordination seamlessly and provide convenient services like detailed cleaning and rental car assistance contributes to an overall outstanding customer experience that generates strong recommendations.
AI-Generated from reviews written in the last 12 months
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"Best service I have witnessed FYI I have owned a car for 45 years so that means something"
"... pickup, I couldn't have asked for a better experience. The repairs, the communication, and the time was above any expectations that I had. Will certainly use again ..." Read more
"... the estimate until picking up the completed repair, the service was top notch! I would not take my Mazda anywhere else for auto body work!" Read more
"Great Service and work. I totally recommend Southern States Collision."
"Good eye for detail, proper work. Friendly staff. Nice loaner. Absolutely no complaints and would recommend."
"Job was completed within an appropriate amount of time. Communication was thorough as well the entire time"
"It was fast service, I was able to get an estimate and in for repair the next morning! Really kind staff ..." Read more
"I was very pleased with the time line at getting it in and finished. I loves getting the updates and that ..." Read more
"... am told is quite rare. They communicated well and finished ahead of schedule. I was very pleased!" Read more
"... getting my bumper fixed! It stayed under budget and I got my car back a day early! Highly recommend." Read more
"... was completed within an appropriate amount of time. Communication was thorough as well the entire time" Read more
"I love that i received updates along the way."
"EXCELLENT customer service with effective communications"
"VERY much on top of all aspects of repair and daily texts as to its status. Finished when they said and ..." Read more
"I appreciate the text updates. The woman I worked with each time was incredibly friendly and helpful. The ..." Read more

Likely to Recommend

Repair process was great and my vehicle was repaired to my satisfaction.

Repair Quality

Truck looks good

Customer Service

Excellent customer service experience.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Amanda did a good job answering my questions and keeping me informed as to what was going on

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I received a text that my repair would be completed on 8/27, but I had not yet received a phone call from anyone letting me know that it was done. So I called the body shop on 8/27 around noon but it just went to voicemail, so I left a voicemail with my contact info. No one called me back, and I called the shop roughly a dozen more times about every hour between 1:00-5:00 PM because I thought I needed to pick up my car that same day, but no one ever answered the phone or called me back. At this point I called the sales dept, and they just forwarded me to the same voicemail at the body shop, so I tried calling sales again to talk to someone, and whoever picked up the phone at sales just kept ignoring my call and automatically forwarding my call to the shop without answering the phone. I tried calling sales several more times over the next hour, but every time sales would pick up and immediately ignore my call. I also called the service dept, but they just forwarded me to the body shop voicemail as well. I had to have my wife finally call from her phone to actually talk to someone, and they just forwarded her to the body shop voicemail as well. It wasn't until the following day that the body shop called me back, but it was extremely frustrating spending the entire day on 8/27 thinking my car was ready to be picked up but not a single person in the body shop or front office would answer the phone to let me know. My wife was also so annoyed that she was previously planning on buying her next car at Hyundai, but this overall experience with the multiple unfriendly people in the office made her say she's definitely not buying her next car from y'all.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This team succeeded where others failed or wouldn’t try to help us. We had an incredible experience with the team at Southern States.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

It was initially a little hard to reach the collision center but once I did the service was very good.

My Experience

We were thrilled that you stowed our Forester while we were out of town and held on to it after the repair when we were delayed in picking it up! Thanks to the Collision and Admin teams!

My Experience

My Experience

Courteous, efficient, cost-effective, timely service!

Likely to Recommend

Repair Quality

Than you for your help and high quality work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amanda and her crew responded with kindness, patience, and caring. I would highly recommend Sothern states Body Shop!

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