Southern States Collision Center
Here at Southern States Collision our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including emails and text messages if preferred.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very friendly, and appreciate the emails letting me know the status of my truck. The woman at the front desk was very nice, I didn’t get her name but she was so helpful, and made all better.
My Experience - 5.0/5.0 -
Betty Jones was fantastic. She was so great in remaining in communication with us through the whole process and was very kind and sweet in person. I am very please with the overall quality of service and of the customer service provided by Southern States Hyundai Collision and Body Repair.
My Experience - 5.0/5.0 -
Excellent service. Betty was great. Car repairs were right in target
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Betty is professional, helpful, listens, communicates, and made certain everything was repaired timely and exceptionally well. Your service team did an outstanding job, thank you most sincerely to your paint guy for his excellent work. And all invelved in getting this repair done. Thank you Betty. Your excellent attention to making everything right will keep us coming back to Southern States when the need arises.
My Experience - 5.0/5.0 -
The paint job looked great, but I have white residue that looks like paint or primer on the inside of my car.
My Experience - 5.0/5.0 -
Betty was a pleasure to work with.
My Experience - 5.0/5.0 -
Superior customer service by Betty and the repairs were made by craftsmen.
My Experience - 5.0/5.0 -
With the technical intricacies/integrations I was truly worried but so far I have seen no issues and I am greatly appreciative of that fact. Thanks.
My Experience - 5.0/5.0 -
Service felt personal. I wasn't just customer #7755.
My Experience - 5.0/5.0 -
They took time on my car and made sure it was drive ready. I wish I could've gotten a little reimbursement on the gas(lol), but so far, I'm happy at the service. Ms. Betty was excellent; very kind and she kept me updated every step of the way.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The quality of the repair was excellent
Customer Service - 4.0/5.0 -
When I could get in touch with someone they were very helpful and responsive. It was a little difficult getting in touch with them at first and I had to follow back up after dropped my car off because I didn’t get a response back the first time when they said I would. After reaching back out, they were on top of it and timely with the repair and responses.
My Experience - 5.0/5.0 -
Great management team and service workers.
My Experience - 5.0/5.0 -
This is the second car that Southern States has repaired for me. I was so impressed with the body work and customer service that I quickly chose them to repair my Jetta. I will highly recommend them.
My Experience - 5.0/5.0 -
Last name is Lowder, not Lowden.
My Experience - 5.0/5.0 -
Quick turnaround. The car was spotless when I got it back. Although I had trouble reaching someone by phone, I got a quick response via email. I am very satisfied!
My Experience - 5.0/5.0 -
Great work and without the pretend extra work that the other 2 bidders added. Your price was 2/3 and 1/2 of the other 2 bids. Thank you Brian.
My Experience - 0.0/5.0 -
Overall quality of work was excellent, have no complaints. The complete lack of communication and lack of transparency resulted in a very dissatisfying experience. I was told 3 separate times my car would be ready and upon arrival it wasn’t. On Friday 8/26 I was told I could get it by 5pm but that didn’t work for me so I came on Monday 8/29 and it’s not done. So was I lied too about being able to get the car? Certainly seems like it. The website link given to track the status was never updated until after I came into the shop to pick it up after being told it would be done and complained, so they just didn’t do their job on that. It’s almost impossible to get someone to answer the phone and you can’t even leave a voicemail as the mailbox was full. In summary, work quality 5/5 everything else 1/5. I certainly will not use this shop again and will never recommend it to others looking for a collision center.
My Experience - 5.0/5.0 -
The administrative staff in general needs 2b more professional in dealing w/customers. They should be more forth coming w/updating customers on the progress & status of repairs. Refrain from sending text to customers that don't reflect the actual status of or date of completion which do not match what staff is telling the customer. The end result was 100% satisfaction after getting a clearer understanding w/the administrative staff.