Southern States Collision Center

4.9 (280reviews)
100%
2511 Wake Forest Rd,  Raleigh,  NC  27609

Here at Southern States Collision our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including emails and text messages if preferred.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (280)

My Experience

Amanda was awesome! (Service Department not so much.)

My Experience

My Experience

The repair looks great and Amanda was the absolute best.

My Experience

Great job but took awhile.,.staff shortages

My Experience

I was constantly communicated to about the progress of the repair which I have never had before. I was very impressed because of that.

My Experience

The car looked like new, but a spit was missed on the inside of the left passenger door edge. The manager is aware of the situation. Also, the car had some white powder in the backseat and on the front dashboard that was apparently left by the company that detailed the car.

My Experience

Apparently the body shop was going through the worst case scenario when our car was being worked on. I had to constantly call and leave messages just to ensure the paperwork was submitted to the insurance company which delayed the work by almost a week. Fortunately Brent arrived and cut through all the crap, communicated clearly and regularly, and saved the day. But before his arrival, it was a frustrating disaster where phones weren’t answered, voicemails couldn’t be left, and calls weren’t returned. I’m glad to hear that a new manager has been hired and hope things run more smoothly in the future.

My Experience

I was not happy during the process BUT the last few days when you hired new staff things improved and you made me very happy at the end. I would come back!!

Likely to Recommend

Repair Quality

The quality of repair is very good, the service is also good, I hope the speed of repair can be improved.

Customer Service

My Experience

thank you so much I am so please with the whole team at southern states thank you Wendy

My Experience

It looks brand new and I love it.

My Experience

My Experience

Job well done even the detailed cleaning. Thank you so much!!

My Experience

Excellent customer service!

My Experience

My Experience

Took a little too long, but the car looks beautiful

My Experience

Wow what can I say. Betty was just AMAZING. We spoke a few times over the phone and she worked through the damage for me, kept me informed on the progress, delivered the car when they said it would be delivered, and gave me a very fair price. I would/will highly refer people to Southern State Collision!! The work done on the car came out great!!

My Experience

Everyone was very nice I'm glad that I bought my car there to be repaired

My Experience

Best experience you can have when your new car is being repaired. Betty was extremely knowledgeable and professional. She seemed genuinely interested in my predicament and offered regular updates on our repair status. The only glitch was when the windshield arrived damaged. Betty quickly set me up with a loaner and got the final repairs finished 3 days before the promise date. The quality of the repairs seems to be outstanding. Great job by the entire team.

My Experience

My car looks fantastic thanks for the good work