Southside Collision

4.9 (438reviews)
98%
22813 Challenger Road,  Frankfort,  IL  60423

In operation 16 years.

True to their values, Southside Collision remains a cherished family-owned and operated auto body repair facility, placing quality and building enduring customer relationships at the forefront. Their unwavering commitment lies in providing unparalleled service and unwavering support to their valued clients in every possible way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (438)

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Great job!!

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My steering wheel is pulling like the alignment is off.

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I left a message but call was not returned I will call back because my steering wheel doesn’t feel like it’s correct. . I did get text updates from the shop regularly while in service.

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My Experience

The service as far as my vehicle was great but the way I felt like I was treated was not so great. I felt like the new staff member I dealt with was a little rude at times as well as the person he reported back to for assistance. I felt like they were talking down at me instead of talking to me. I also felt like they didn’t value my time and I also felt a little rushed/threaten like I need to pick my vehicle up now or else. I just didn’t feel like their customer service was up to part because I’m bringing business not taking anything away from them so I feel like they could have been nicer, but I do love the way my car looks, sounds, and rides!

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We asked you to do some minor cosmetic repairs not relayed to the accident that we were going to pay for, but the estimate was never done and the repairs weren't done.

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Good job, For what I can see well satisfied. Love how they keep you posted On your repairs.

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Keep up the good work.

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Yes they informed us of repair time, but I made sure I mentioned about the parking light and blinker light and picking it up, the same problem exists.

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Amazing quality and customer service. Southside Collison made a devastating situation peaceful and stress free by fixing my stolen deck car. The text message updates were heaven sent. 10/10 would recommend.

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I'm very satisfied with the outcome of the repair. It looks brand new.

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Very courteous and professional

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They did a good job but took much too long

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Quality of repair itself was very good.

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Customer service kept us informed and apologized for delay in getting parts

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I am really satisfied with my repair. I cannot tell that the front of my truck was damaged. The repair was completed in a shorter time than I expected. Southside Collision made the pick up and drop off process for the rental car easier. I will definitely recommend Southside Collision to everyone who is in need of an auto body shop.

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The customer service was excellent. I was kept in loop every step of the way regarding my repair.

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