Spanaway Collision Inc

5.0 (1,359reviews)
100%
2118 216 Th Street Ct E,  Spanaway,  WA  98387
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In operation 7 years.

We have been family owned and operated for over 20 years. Our dedication to a high level of quality service and customer satisfaction has been the core to our success. Our work is backed with a lifetime guarantee for as long as you own the vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (1,359)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, keeping them informed at every stage of the repair process through calls, texts, and emails. The staff is widely described as friendly, professional, welcoming, and courteous. Repair quality receives high marks, with many noting their vehicles looked brand new upon return. Timeliness is a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Several customers also appreciated the complimentary cleaning and detailing of their vehicles. A few customers noted areas for improvement, including more advance notice before closing on holiday weekends, occasional inconsistency in proactive status updates, and isolated concerns about detailing quality and missing items. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... position it does help when it all goes smoothly and the workmanship is 1st class." Read more
"... collision again, has exceeded my expectations. Their customer service and quality of work exceed any other shop." Read more
"Not only did the repair look perfect but the car was detailed, shiny and clean on the inside any the outside !!!! Quick and great ..." Read more
"Spanaway Collision always comes through with quality repairs! Efficient with great communication."
"... great job and an unexpectedly rewarding experience - upfront honest assessment and quote, easy and consistent communication, and top notch workmanship. After a lifetime of bad ..." Read more
"... do amazing work and in a timely manner! I had my car back to me within three days from the time of drop off to the time of pick up. Ive had the pleasure of using ..." Read more
"They estimated me 2-3 weeks for repair time and my car was fixed in a little over a week."
"Si es mas estaba listo antes de tiempo que me habían dicho"
"Absolutely amazing service, kind staff, and speedy repair. Cant thank you enough for being patient to walk me through the whole process ..." Read more
"... appreciate the work done. My only frustration was receiving the call that my car was ready about 1 hour before closing on a holiday weekend, but not being able to make ..." Read more
"... Everyone working there was very professional and they kept me informed with what was going on. I was never left wondering what was happening. From ..." Read more
"The communication and level of service I received from spanaway collision exceeded my expectations! I also received my vehicle in way ..." Read more
"Spanaway Collision took care of everything for us and everyone we worked with was very communicative and polite from inspection to the damage until my van was complete. ..." Read more
"My car looked great! They consistently communicated with me through out the repair process. Any questions or concerns I had were addressed without ..." Read more
"... process to me. They took wonderful care of my car and kept in touch through texts during the repair process. I would highly recommend them! Everyone was very ..." Read more

My Experience

Professional and something else which is in short supply now and that is thry are nice. I never saw anyone with a frown. The team was honest and forthright about my estimate. Thank you guys. I will recommend you.

Likely to Recommend

Repair Quality

I rarely take surveys unless I am either shocked about how bad the service is or delighted with the service. I am happy to report that Spanaway Colision is aces in my book. Professional and nice. I strongly recommend them and will tell my friends and family and everyone else. Thank you Spanaway Collision. You made a terrible incident better.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have already recommended!

Repair Quality

Absolutely perfect!

Customer Service

Always helpful and informative!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work they did on my car and it looks brand new! really appreciative and will be coming back if future issues happen! thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Found staff to be very professional, friendly, and courteous. Repairs were done in a timely manner and done well.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your service was excellent, your staff was friendly and efficient and my car looks amazing. Thank you

Likely to Recommend

Repair Quality

Excellent work, friendly service, efficient timeline

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was done quickly and looked brand new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

super friendly staff

Likely to Recommend

nice people

Repair Quality

Customer Service

super nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Spanaway Collision was incredibly helpful and communicative w/ the services they provided. Highly recommend!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice people did great work in a short period of time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was excellent The staff were very informative n helpful pleasant atmosphere

My Experience

SC is a quality business, professionalism through each step from beginning to end.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10 Bumper and Exhaust look great and was surprised when I got in and my truck had been cleaned on the inside.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so helpful and the work done was great! Thank you for making this process so easy and convenient!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone at Spanaway Collision is truly amazing, I will always recommend them!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You are a pleasure to work with. We just hope not to need you again anytime soon. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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