Stephen Auto Mall Center
STATE OF THE ART FACILITY, GENERAL MOTORS AND TOYOTA CERTIFIED, ICAR AND FACTORY TRAINED TECHNICIANS, EXPANSIVE PARTS INVENTORY ENSURES QUICK AND TIMELY REPAIRS.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:30 am - 4:30 pm |
| Tue | 8:30 am - 4:30 pm |
| Wed | 8:30 am - 4:30 pm |
| Thu | 8:30 am - 4:30 pm |
| Fri | 8:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I appreciate your hard work
Repair Quality - 5.0/5.0 -
Thank you !! Thank you !! Wayne Williams you did a fantastic job!
Customer Service - 5.0/5.0 -
Thank you , Bruce !
My Experience - 5.0/5.0 -
Perfect paint match and finish. If you didn't know there had been body damage you would never see where the repair was done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great quality of work, done right and on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I told my friends about this place and excellent service.
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
Excellent service.
Likely to Recommend - 2.5/5.0 -
I'm unsure about recommending Stephen Collision Center at this time, but that could change if the issue is resolved.
Repair Quality - 2.5/5.0 -
I rated this experience a 5 due to an unresolved issue following a lengthy repair. My car was in the shop for a month, and when I returned it with a complaint about a persistent noise, I received conflicting explanations. The front desk staff told me the sound was just the tires rubbing on the ground. However, the mechanic, speaking to my husband, admitted he had heard the sound before but assumed it was normal. He later said it might be related to the electronic steering system connected to the tie rod that was replaced. I was told on Thursday, May 15, that the secretary would contact the insurance company and follow up with me. As of today, Tuesday, May 20, I have not received any updates. While the car looks nice overall, there are still missing stickers that are on backorder with no estimated time of arrival. I am disappointed with the lack of communication and follow-through.
Customer Service - 2.5/5.0 -
I rated this experience a 5 due to an unresolved issue following a lengthy repair. My car was in the shop for a month, and when I returned it with a complaint about a persistent noise, I received conflicting explanations. The front desk staff told me the sound was just the tires rubbing on the ground. However, the mechanic, speaking to my husband, admitted he had heard the sound before but assumed it was normal. He later said it might be related to the electronic steering system connected to the tie rod that was replaced. I was told on Thursday, May 15, that the secretary would contact the insurance company and follow up with me. As of today, Tuesday, May 20, I have not received any updates. While the car looks nice overall, there are still missing stickers that are on backorder with no estimated time of arrival. I am disappointed with the lack of communication and follow-through.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.0/5.0 -
Nice job nice service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything went well with the repair and the office was well organized in informing me about the parts delivery and repair.
Customer Service - 4.5/5.0 -
Satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Hope was very helpful, she explained what was going to be done. The work that was done is great . The car was ready when she said it would be , thanks Hope !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Stephen Collision Center was on top of everything from communicating with the insurance of the person who had our car and in keeping me in the know when they needed it longer for the proper repair. They were courteous and timely with repairs, and did a great job!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
very quick, but professional and detail oriented repairs. great communicators and nice folks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
professional, courteous, on time delivery. great communicators.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and knowledgeable. No complaints
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bruce and Hope very helpful and friendly. Bruce had gone as far as offering condolences on my brother who had recently passed away because he read it in the paper. That was a class act.
Customer Service - 5.0/5.0 -
Thea always follows through.