Stephen Auto Mall Center

4.8 (340reviews)
95%
1097 Farmington Ave,  Bristol,  CT  06010

STATE OF THE ART FACILITY, GENERAL MOTORS AND TOYOTA CERTIFIED, ICAR AND FACTORY TRAINED TECHNICIANS, EXPANSIVE PARTS INVENTORY ENSURES QUICK AND TIMELY REPAIRS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 4:30 pm
Tue 8:30 am - 4:30 pm
Wed 8:30 am - 4:30 pm
Thu 8:30 am - 4:30 pm
Fri 8:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (340)

Likely to Recommend

Great personnel and quality. Exceeded expectations.

Repair Quality

Excellent quality. Staff was friendly and responsive

Customer Service

Great service. Friendly and responsive

Returned Clean

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Repair Quality

Driving up the hill to the garage is ridiculously precarious - great way for SCC to get new business!

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Returned Clean

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Repair Quality

Im pleased with your work done on my car. So far so good no complaints. The new door is a little stiff when closing but besides that i am pleased

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Excellent customer service and quality workmanship

Repair Quality

Everything was done according to schedule with total satisfaction.

Customer Service

Always customer first

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I will recommend all my friends

Repair Quality

Very pleased with the service and the work they did with my car. I will recommend you to my friends. Excellent job thank you

Customer Service

Excellent work

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I do love their work. Great job

Repair Quality

Awesome people

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I have to be honest. I was dreading taking my car to this business. I had heard several negative things. We are so pleased that we did.

Repair Quality

Hope and Bruce made things very easy!!!

Customer Service

Excellent customer service!!

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I was told the rental car was free but enterprise charged 100$ and did not refund that money.

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My Experience

Likely to Recommend

I just wouldn’t recommend them. It was obvious we were second in line to the insurance company. It all felt like there could be something going in between the shop and the insurance company, a quid pro quo if you will. Very uncomfortable feeling.

Repair Quality

There are problems with the vehicle. Leaks and grinding sounds that weren’t there before. The only reason the rating is not a 1 is because the the car is actually running, though no where near the standard it was prior to the accident.

Customer Service

Communication was non existent. I was told the repair would take two weeks and wasn’t updated about parts delays and on the 29th day we were called and told we would get a call when to pick it up in Day 30. And even now, my wife called twice about issues with her car and was sent to voicemail with no call back. I call and they answer the phone and set up an appointment to check a leak in the repair.