Stephen Auto Mall Center
STATE OF THE ART FACILITY, GENERAL MOTORS AND TOYOTA CERTIFIED, ICAR AND FACTORY TRAINED TECHNICIANS, EXPANSIVE PARTS INVENTORY ENSURES QUICK AND TIMELY REPAIRS.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:30 am - 4:30 pm |
| Tue | 8:30 am - 4:30 pm |
| Wed | 8:30 am - 4:30 pm |
| Thu | 8:30 am - 4:30 pm |
| Fri | 8:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
At one point they told me that the car would be ready in 3 days and it took 6 days, they told me that they would call me when it was ready and they didn't call me, I had to call them, the only thing they did well was the job of repairing the car , it was like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service ! Bruce was phenomenal!
Customer Service - 5.0/5.0 -
Bruce was fantastic ty ! Friendly, phenomenal service will absolutely recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best service as well as a very satisfactory repair. Bruce was extremely helpful and informative.Will recommend Stephen's to all my friends. Well done!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and great results
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Although the bodywork was done well. the care of the car was very disappointing. After a month and a half in the shop, my car was returned to me with a strong smell of bleach and all the seats and dashboard were full of dust. The steering wheel had marks of grease. It was very disappointing because have never received such bad care of our car before.
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
Although the body repair was good. I was very disappointed when I went to pick up my car after being in the shop for a month and a half. The car smaller like bleach and all the interior (seats and dashboard) were covered in dust. It looks like they put the windows down while the car was in the shop and all the smell and dust got inside true car. Although I have a great relationship with the service department I am not sure if I would consider taking the car back if there is a need for other repairs.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and they kept me updated on the progress of the repair from beginning to end. End product was amazing as well, car was as good as new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The quote was wrong. The repair does not look good. The car was kept for much longer than they told us.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The body work was great but there was still glass in the cab left over from my windshield being replaced. Also when I turned on the air more glass shards would come out of the vents. Your team should do a better job of cleaning out the cab.
Likely to Recommend - 0.5/5.0 -
There’s a lot better quality shops out there just because they are your insurance companies direct repair facility doesn’t mean they do high quality repairs.
Repair Quality - 0.5/5.0 -
My vehicle upon return appeared to be thrown together with multiple new clips and scratches that seemed to be from the repair method used in the facility. The body shop manager tried to get me to believe that I was being too critical of the repairs. However, I found it quite absurd considering that had the vehicle an extra day and no one seemed to check the quality of the repair.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
They were very professional and are worth recommending to others.
Repair Quality - 5.0/5.0 -
The repairs look really great.
Customer Service - 5.0/5.0 -
Everyone was very helpful and provided detailed info on what was done.
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 4.0/5.0 -
Little to long with repair
Customer Service - 4.0/5.0 -
Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wish I was as satisfied with Nationwide.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hope was consistent with keeping me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They did a great job on repairs.
Repair Quality - 5.0/5.0 -
They did a great job on repairing vehicle. Hope kept me informed about the progress of the repair.
Customer Service - 5.0/5.0 -
Hope was very informative.
My Experience - 5.0/5.0 -
The collision center did an excellent repair job on my Toyota. Hope made it very easy to do business with Stephen's.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wish I could give Steven's an 11