Sterling Collision Center

5.0 (174reviews)
100%
1603 Berryville Pike,  Winchester,  VA  22603

In operation 14 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (174)

My Experience

I didn't expect a car wash at the end, a very nice one. Going that extra mile is very much appreciated.

My Experience

Was very fast and also communicated the whole time during the process! Very pleased and grateful

My Experience

Mario was very good to work with.

Likely to Recommend

Repair Quality

Amazing experience!! Highly recommend Sterling Collision Center. 10 stars! First, Bud and Mario are awesome to work with, but I mostly worked with Mario. Mario was knowledgeable about the damage to my vehicle, showed me on the car lift where the damage was, discussed the parts that needed to be replaced, helped me understand the timeline for repair, showed me the cost for the parts, gave me a quote for overall cost, and had excellent communication. The best part was the overall cost was exactly what was quoted. Secondly, the turnaround time from start to finish was faster than I expected. I called on a Tuesday morning, I had an estimate done on Tuesday afternoon, and my vehicle was completed by Friday that same week! I was expecting at least a week or more for ordering/delivering parts and the actual labor, but was delightfully surprised that it was done so quickly. Third, the communication was great throughout the process. Phone calls from Mario were helpful and text messages about the status were reassuring. Sterling Collision Center is the best option for car repair because they were professional, honest, and trustworthy.

Customer Service

Returned Clean

My Experience

If you say you close at 6pm, someone should be there until 6pm.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Car repairs were done in a timely manner. I was kept abreast of what was going on with the repairs which I appreciated. Staff were friendly and professional and I appreciated my vehicle being pristine when it was returned. Very pleased with the work.

My Experience

Outstanding service and exceptional communication. We really appreciated the updates as the repair progressed!

My Experience

Fast, efficient and very professional. I was able to get it quickly for an appointment. The work was excellent and they met expectations on the estimate.

Likely to Recommend

Repair Quality

Very happy with the repair.

Customer Service

Very helpful

Returned Clean

Likely to Recommend

Repair Quality

Did the work in a reasonable time and it looked like new.

Customer Service

Returned Clean

Likely to Recommend

I have recommended Sterling in the past and will continue to do so.

Repair Quality

Tillman was a great help. This was a difficult time for me and to add a collision made it most difficult.. he treated me with kindness and understanding….Tim explained the damage and what was needed to do the job correctly..His explanation was most helpful and the repairs were done correctly. I was very pleased.. I have been a long time client of Sterling Collision. When Joe was the manager, I made several visits to Sterling the last time I saw Joe he said to me well David, should we make your next appointment? Thank you for the fine service at a difficult time. I can’t say I’ll look forward to seeing you again soon.!

Customer Service

See previous

My Experience

They were the best

Likely to Recommend

Passenger side tire was low in air and no windshield liquid in reservoir, I was not expecting reservoir to be filled just a reminder that their was no fluid in the reservoir and tire was low

Repair Quality

Customer Service

My Experience

Looks like new, what else can I say!?

My Experience

Extremely satisfied with my experience. Communication was excellent and they scheduled my repair in a timely manner and completed it within a week. Kim and Bud were very professional and easy to work with. Best of all, my truck looks great.

My Experience

My car looked 💯 better when I picked it up. I didn’t expect it to be washed and waxed along with the car repair. Kim was very pleasant and a pleasure to work with. She kept me informed with each phase of the car repair. A job well done in the front office and the technician who worked on the car!

My Experience

They were very thorough and kept me informed often

Likely to Recommend

Repair Quality

Wonderful experience, nice job on the repair! Thank you.

Customer Service