Suburban Chevrolet Collision of Ann Arbor
Suburban Chevrolet Cadillac Collision of Ann Arbor is a member of The Suburban Collection, Michigan's Largest dealer group. We service all makes and models in our eight Metro Detroit locations.
- Free Estimates
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very pleased with Evan and his team Collision repair went very smoothly
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They do great work and are pleasant to work with
Repair Quality - 5.0/5.0 -
Everything looks perfect and works perfectly too.
Customer Service - 5.0/5.0 -
Very professional.
Likely to Recommend - 5.0/5.0 -
They did a very nice job on my BMW X5. It looked beautiful when done! Both inside and out! Huge added surprise that the cleaned the interior of my X5! Would highly recommend shop!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Body work was done well and I like that they detailed the car before returning. What I did not like was that I had a Monday morning appointment but they didn't start any work until Wednesday. I could have had my car for two more days.
Customer Service - 3.5/5.0 -
See above comments
Likely to Recommend - 3.0/5.0 -
The service center was so backed up had to get the work done e elsewhere. The body shop was awesome.
Repair Quality - 5.0/5.0 -
The team was excellent in keeping me updated and the finished work was awesome.
Customer Service - 5.0/5.0 -
See previous answer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Final adjustment of the hood was not done meticulously and there were disproportionate gaps that hopefully could be addressed (extra appointment has been made which is something we have tried to avoid especially after the center had the car for almost three months).
Customer Service - 1.0/5.0 -
Main complaint is the total lack of communication. The estimated time (for the car stay in the shop) was moved from 3 weeks, to four weeks, to more than a month and then was left open… During that time we did not receive even one unsolicited update (phone call, text, anything) and overall from numerous messages that we left (asking for updates) on our part only one call was returned (at 6:20am!). In today’s world this is totally unacceptable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for your hard work and dedication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! The car was returned to me as n showroom condition, exceptionally clean. The repair took weeks to complete, pretty much the time they estimated up front.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I've used Suburban collision before and have been very satisfied with my claim and car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paige was very helpful with rental car info and on updates on my vehicle. She also helped set my vehicles controls on pick-up.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Took a long time but the car looked good and it was really detailed so that was nice.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The team did a great job even though the repair took longer than expected. They provided a vehicle which was much appreciated
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Had to bring back the vehicle so many times. Repair time ended up 2 months longer than initially estimated.
Customer Service - 3.0/5.0 -
Everyone was kind and friendly, but there were a few times when I didn’t receive a call back as promised.