Suburban Chevrolet Collision of Ann Arbor
Suburban Chevrolet Cadillac Collision of Ann Arbor is a member of The Suburban Collection, Michigan's Largest dealer group. We service all makes and models in our eight Metro Detroit locations.
- Free Estimates
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Likely no fault of Suburban, but there were delays in getting all of the parts. I felt that could have been communicated better. But overall, they did great work and felt like I got a brand new car when it was finally done!
Customer Service - 3.5/5.0 -
Communication could have been better
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
No time to completely inspect the repair.
Customer Service - 0.5/5.0 -
No communication on timeline. I was told that it would be done before Thanksgiving and I had to reach out to get an update. Then was told that it wasn't a guarantee and was waiting on a part, which I understand. Why did I have to call for an update? Also, paperwork has November completion date but I picked up on December 12th after I got AAA and Enterprise involved. Because of this, I had to pay an additional $200.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 1.5/5.0 -
Picked my car up and the electronic issues that I advised of at drop off were never addressed or fixed. Had my car for a month
Customer Service - 4.5/5.0 -
Curt was very pleasant and helpful. However, I had to call to get status on my car when I was told it would be done. I was then told it would be another week
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent, timely work. The car was even cleaned!
Customer Service - 5.0/5.0 -
Great communication regarding progress updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent staff, they went well above what we expected
Customer Service - 5.0/5.0 -
Great group of guys
Likely to Recommend - 5.0/5.0 -
Very happy with the repair work.
Repair Quality - 5.0/5.0 -
Evan communicated well during the repair process. The car looked great when my son picked it up. Thank you for your effort on the repairs.
Customer Service - 5.0/5.0 -
Again, Evan was a clear communicator.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Delays
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Completed on time as promised. Car looks good! Only thing is that the first time I turned on lights I got a warning light that my low beams were malfunctioning. They are getting a bulb and I will need to bring car back in to fix the malfunction
Customer Service - 5.0/5.0 -
My rep was just wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pat was amazing. He and the team did a great job, I was thoroughly impressed. Would recommend this place to friends/ family for sure.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I do appreciate the manager there and what he did for my car and to repairing it. Thank you again
Customer Service - 5.0/5.0 -
Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Evan Dowling was REALLY helpful! I was anxious about the situation; his friendly smile, his quiet confidence helped me settle down. AND, he handled ALL the issues ... and BINGO, he got my Equinox fixed up in a JIFF! I was VERY impressed with him and his workmanship. Thank you, Evan! Elliot
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Air conditioning does not cool as effectively as before the repair.
Customer Service - 2.0/5.0 -
Car sat for 2 weeks waiting for a side mirror. Dealership did not even attempt to communicate with me at all. After 2 weeks I called dealership, who told me part would be rush ordered. Completely unacceptable.