Superior Collision of Rogers
Full service dealership colliision center. Certified in Mercedes, BMW, Nissan, General Motors, Ford, Mopar and VW repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (209)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good, missing bumper item was ordered and will be installed once the car is available again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everyone at the shop is great and they did a great job repairing my G 63. My only complaint is that it takes way too long to get parts from Mercedes and I know that’s not Superior’s fault.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The repair was satisfactorily, but the customer service was poor.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Never was contacted by Superior Collision about the status of our repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Repair Quality - 0.5/5.0 -
More damages when I received my car back from them.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
They have done a fantastic job on my car!!!
Customer Service - 5.0/5.0 -
A fantastic job on my car!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I think the staff at Superior in the Rogers location is pleasant, personable and knowledgeable. I ended up not repairing my car, due to the fact that once the bumper came off , they saw that the scratches were in a no repair zone on my BMW and would require a new bumper. Since this was not in my original quote, I didn’t want to replace it. It was becoming costlier than the initial scratches were worth in repairs. So I asked them to put the bumper back on. I was originally working with Cody and then my repair was reassigned to Dan. So unfortunately, not due to anyone’s fault at Superior, I had to pay to have my bumper reassembled since they didn’t realize it was in a no repair zone. Had I known it required replacing the bumper up front, I wouldn’t have proceeded with the work on the car. The only item keeping this rating from a 10, was the delay in communicating to me that the car could not be repaired without replacing the bumper. My phone number was input incorrectly and Dan contacted via email 8 days after I brought the car in for repair. I was renting a car during this time, and if I had been contacted sooner, we could have wrapped this up quicker, costing me less in the amount I had to pay for a car rental (I couldn’t pick the car up for 12 days-the delay was a weekend that fell in there). So I would use your company again-just think there’s an opportunity on the communication (but things happen when one person is taken off an account and it’s handed over to someone else).thank you
Customer Service - 4.0/5.0 -
See comment in 1st question for full response
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very nice
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was pleased with service repairs and communication. And I’ve shared that with others. The reason I came to Superior because I wanted Mazda parts, not an off brand. That was important to me.
Repair Quality - 5.0/5.0 -
Appreciated all the updates I received from Cody on the progress of the repairs. He also was helpful coordinating other issues that I had to deal regarding the rental car.
Customer Service - 5.0/5.0 -
Cody was helpful and communicated well with me on repair status etc.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were so happy with the service ! Levi our service guy was great at communicating what to expect, answering questions, and doing all the insurance work without us having to hassle with everything. So excellent!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service! Levi Perryman did a wonderful job helping me with the insurance company.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank them for a beautiful job and dealing with Shelter