Superior Collision of Rogers

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

The job still isn’t done waiting to hear back

Customer Service - 1.5/5.0 -

It’s been 2 weeks and we have not been contacted

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Levi very helpful and knowledgeable. We need more people like Levi. Thanks again Levi

Customer Service - 5.0/5.0 -

Levi very helpful and knowledgeable. We need more people like Levi. Thanks again Levi

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! Cody was so efficient and very nice.

Customer Service - 5.0/5.0 -

I answered previously. Great customer service with Cody.

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My Experience - 5.0/5.0 -

I appreciated the updates via text. Made it easy for me.

My Experience - 0.0/5.0 -

Communication from your representative was poor, I had to call often to get an update. My Escalade was in your shop for 4 weeks. I picked it up two weeks ago and they said they had to reorder the bolts fir the hitch cover, they would call when they arrived, stated it would be one or two days, it’s been two weeks. The paint match was great, the work was great, the communication was less than expected. Still waiting for the bolts for the cover.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

No problem with the quality of work. I was disappointed with the lack of communication, it took a month to replace the bumper. When I picked up my SUV they didn’t have the bolts for the hitch cover, they said it should be in a couple of days. That’s been over 3 weeks, still haven’t received a call that the parts are in. I had to call often during the month to get information on the repair. Not once was I contacted from your people. Still waiting for the bolts!!!

Customer Service - 0.5/5.0 -

Maybe you will call 479-936-4691

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and communication

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Great experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Superior did an amazing job repairing my van, providing excellent customer service from start to finish. The team was professional, friendly, and delivered high-quality work—my van looks as good as new!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service on my vehicle and excellent service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

After having the car in for service while I was gone for 2.5 weeks, it was not ready until 5:00 pm the day I was to pick it up. It went in for calibration 2 days before I returned and I got a text from Cadillac it was ready the day before I was to pick it up. The window had some sort of film on the inside. The seats were dirty. Somewhere, I think my car got lost in the duffle after I was told there would be no problem leaving it there for 2.5 weeks.

Likely to Recommend - 1.0/5.0 -

Most places give you a certificate of lifetime guarantee and calibration. I have nothing but a bill for the windshield.

Repair Quality - 1.5/5.0 -

Car wasn't ready as promised. Communication was maintained during repair as promised. Seats and windshield were dirty when I got it back. A big spot of silver paint is on my windshield wiper and I would like for them to cover it with black paint.

Customer Service - 1.5/5.0 -

The car wasn't ready as promised after 2.5 weeks in the shop. It was dark when I picked up the car so I couldn't inspect it. It was dirty on the inside. There is silver paint on my windshield wipers. I'd like to know if you can paint the metal fixture black like it was when I left the car with you.

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My Experience - 5.0/5.0 -

Cody was excellent. Coordinated steps and kept us informed. Arranged transportation for us to and from a rental car location. Shuttle drivers were patient, friendly and professional. Highly satisfied.

My Experience - 5.0/5.0 -

I was kept informed on the progress of my car’s repairs. Very polite and knowledgeable employees. Provided a great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very helpful and sympathetic

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

Call me at 215 337 1080

Customer Service - 2.0/5.0

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My Experience - 5.0/5.0 -

Levi at the Rogers Arkansas location was amazing. Stayed in contact with me through the whole process and the insurance adjuster. Levi also. took care of my rental after picking up my car when it was finished.

My Experience - 5.0/5.0 -

City did a great job of explaining everything and helping with the insurance process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Cody did a fabulous job, he handled the insurance and kept me updated with the progress of my vehicle.

Customer Service - 5.0/5.0 -

See previous page

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

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