Suttle Collision Center

4.8 (6,460reviews)
95%
12525 Jefferson Ave.,  Newport News,  VA  23602

In operation 42 years.

Suttle Collision is a family owned auto repair business that has been serving the community since 1903. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Corvette C8
GM
GM Electric Vehicles
Honda
I-Car
Mercedes-Benz
Mercedes-Benz Sprinter
Scion
Subaru
Toyota

Reviews (6,460)

Likely to Recommend

Repair Quality

Great communication, quick repair time, and nice work!

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Customer Service

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Your body work team does Outstanding work like nothing never happened!!!

Repair Quality

I appreciate the SHOW Case BODY WORK! Awesome!!! Thank you once again, SUTTLE COLLISION TEAM!!! You are the best!

Customer Service

Thank you for your service!

Returned Clean

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Happ too

Repair Quality

Great Job

Customer Service

Great Job 👍

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Repair Quality

Always great attention to details and beautiful body eotk

Customer Service

Always ready to answer my wuestiins

My Experience

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Repair Quality

Customer Service

Suttle Collision never disappoint. When I need work done this is where I bring my vehicle. Love the service and everyone is very professional and kind.

Likely to Recommend

Repair Quality

Outstanding job and customer service.

Customer Service

Outstanding

Returned Clean

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Repair Quality

Doug and Ronda make your bad day in a better day. They treat you like family and go above and beyond when it comes to customer service

Customer Service

Awesome as usual their the best

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Repair Quality

I appreciate Doug’s thorough work on repairing my car

Customer Service

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Customer Service

Everyone was great

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I was referring to Suttle Motors by someone who said that they were very pleased with the customer service they received so I took a chance and was very satisfied with everything.

Repair Quality

Mr. Carter was very polite and went out of the way to accommodate me the best he could.

Customer Service

Customer services was outstanding!

Returned Clean

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Repair Quality

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Repair Quality

A little bit of scuff still remains on my front bumper, right edge.

Customer Service

Returned Clean

Likely to Recommend

After this visit it's time to find another body shop for my family and I.

Repair Quality

I happen to be a repeat customer of Suttle body shop along with my family. This go round was quite disappointing to say the least. For one a rag was left in my engine and then my trunk was left open causing my battery to go dead while I was at work leaving me stranded in extreme heat for about an hour. When I called to inform Allison about what was mentioned to me concerning my truck being left open and them having to jump my car, never did she apologize. She said this is the first I'm hearing of this and no one left your trunk open. When I mentioned the service tech stated they had to jump my car she stated that's often done when cars sit on the lot. Now I've had plenty of cars and I don't know of any batteries to need a jump start after sitting for about a week. She asked me what did I want and I said I would like a refund for having to replace my cars battery. She then abruptly stated she had to talk to her Mgr. After some time she called me back and asked for a copy of the receipt to be emailed or sent via text message. Never once did she confirm receipt was received or even what actions they were going to take. It took for me to reach out today seeking confirmation receipt was received. She stated receipt was received and a check was cut by the Mgr. I don't know if she's been having a bad feeling days or what but she definitely didn't make me feel valued or even as if she wanted to assist me. I felt like I was bothering her.

Customer Service

Allison for National General needs to be retrained on using soft skills. Cashiers and car attendants were friendly and attentive

Returned Clean

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Customer Service