The Body Shop at Long

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

Good

Customer Service - 3.0/5.0

Likely to Recommend - 3.0/5.0 -

I think it’s important to have the work done by the dealer, but I’d advise them to keep expectations low on customer service and wait time.

Repair Quality - 3.5/5.0 -

Looks like the repair work was sound, but they didn’t clean up the car at all when I picked it up. I brought it back the next day and gave it a quick wash but nothing was done on the inside, where it was pretty dusty/dirty. I would expect more from a Volvo repair shop.

Customer Service - 2.5/5.0 -

Hard to get someone in the phone. Repair took 5 weeks which seems long.

Likely to Recommend - 0.5/5.0 -

when given the opportunity to correct a mistake it wasn’t corrected.

Repair Quality - 0.5/5.0 -

They had my vehicle for over 6 weeks. I could hear something rattling under the vehicle so took it back and had that fixed. They ordered a new Buick emblem. When we went to pick it up we had noticed several issues. i.e. portion of hatch not painted, 2 trim pieces loose, tape residue on the back windshield, 2 deep scratches in hatch, muffler and tail pipes not installed correctly and are two different lengths. Me and my husband took pictures of another Envision at the dealership to show them how the tailpipes are supposed to look. Took the vehicle back on Tuesday, May 28 for these items to be corrected. Friday I get a call that they couldn’t get it to the muffler shop so it would be Monday before the vehicle was ready. All of the other items were supposedly repaired. Monday I get a call at 5:04 stating they just got the car back. When my husband went to pickup the vehicle today, the tailpipe and muffler still are not correct, the trim pieces are still loose and the tape residue is still there. And the tailgate is not square or lining up properly with the tail lights. The body shop has agreed to provide a rental car until these items can be corrected. With all the visual issues we are having I am nervous about what they could have missed or completed poorly that we can not see. I would like a second opinion on the state of my vehicle due to the wreck.

Customer Service - 4.0/5.0 -

They are very nice and professional.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

steering wheel is a hair off centered

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Door either needs to be buffed out or re clear coated

Customer Service - 3.5/5.0 -

I had to call to find out status of repair after 3 weeks

Likely to Recommend - 4.5/5.0 -

The finish work is good but some more attention to detail is needed in my case.

Repair Quality - 4.0/5.0 -

Still waiting on some small parts and adjustments.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Was told for two days that my car was in cleanup and would be ready that day. The third morning I called to check on it and they said that it would be ready in an hour, just needed to be washed. Got a call 2 hrs later say that there was a problem with the paint work and were going to need it for a few more days. Not sure they are telling me the truth

Customer Service - 1.0/5.0 -

Not sure yet. Not sure who is not being straight with me

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Jerry Lacy was great

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Great!

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

repairs took about 30 days or more. staff was courteous when reached however many times it took several minutes to reach the main receptionist and most times took several minutes to reach the body shop, and sometimes just had to hang up and not get anyone on the phone. I do believe that main reason for the delay in my rep[airs was due to slow reactions in recieving parts from BMW.

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent work

Customer Service - 5.0/5.0 -

very accommodating

Returned Clean

Likely to Recommend - 5.0/5.0 -

Satisfied

Repair Quality - 5.0/5.0 -

Was not satisfied with tha appraiser. We are still waiting to be reimbursed for our out of pocket expenses w/ c submitted to the appraiser. My wife tried to call him nad texted him. We did not get any answer from him. The wreck was not clearly my fault so the other driver should shoulder the burden. The appraiser has not called back and let us know whether the expenses I have incurred will be reimbursed.

Customer Service - 0.5/5.0 -

Refer to comments from before

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0