Thompson Buick GMC
In operation 107 years, 26 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great & drives fine! Just wondering if anyone found my "Handicap Parking Ticket" & forgot to give it to me --------It is missing!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Very good customer service
Customer Service - 5.0/5.0 -
Very nice great service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new!
Customer Service - 5.0/5.0 -
Bobby Stevens was wonderful to work with. Kept us informed throughout the entire process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick & easy to deal with. Repair was done well also.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Highly unlikely. Why would I want to recommend a friend use a shop that will never contact them and keep them on the dark? That doesn’t make much sense at all. Worst customer service. I would be embarrassed to recommend Thompson to anyone.
Repair Quality - 2.5/5.0 -
The work was fine. The shop never contacted me once. They gave me no status updates. Never went over the estimate or explained the repairs. I had to call to even find out the car was finished. Poor communication from start to finish. And customer service was always lacking. No one was friendly. No one even said hi to me when I came in. Very cold and detached. Showed no care for me or my business. As if I didn’t exist.
Customer Service - 0.5/5.0 -
Again no communication. No one contacted me about my repairs. No one went over the estimate. No one explained the repairs to me. When I dropped it off for an estimate I was told an estimator would call me. He didn’t. When I called back to check on the estimate I was told he did call. This was a lie. So not only was customer service very poor, it was also dishonest.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I really hope that sourcing my parts were a fluke. Their work was very good when they were finished.
Repair Quality - 3.0/5.0 -
It took a very long time for the work to begin on my car. I realize that there are sourcing issues but i don't believe it should have been months.
Customer Service - 3.5/5.0 -
They were nice when I met them but distant over email.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs was done within a great timing the colors was exact as the car color. Very repectful customer service. I would recomend Thompson Collision to anyone they are fast and get the job done right without delays and will keep you posted on the progress and respect you and your vehicle
Customer Service - 5.0/5.0 -
Kind courteous great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Supply chain issues delayed completion. Your team and the work was fantastic
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were completed in a timely manner. Staff was courteous. Car looks great!