Reliable Collision Toyota

4.9 (7,237reviews)
98%
3521 E. Sunshine St.,  Springfield,  MO  65809
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Shop AssistantSparkles

In operation 27 years.

Your convenience and satisfaction is our number one goal. Beginning with our indoor estimating bay to keep you out of the cold, to our lifetime paint guarantee, we have built our collision center to be different. You can rest assured your vehicle will be repaired to your satisfaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Lexus Certified
Scion
Toyota

Reviews (7,237)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the damage. The team receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning upon vehicle return is repeatedly called out as a delightful, above-and-beyond touch. A small number of customers noted areas for improvement directly in their feedback, including desires for more proactive communication updates, occasional delays, and isolated concerns about reception desk friendliness - all reflecting genuine customer voices rather than system observations.
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"... via a 'status app and call to follow-up each week. My car was beautifully repaired and sparkling clean for pick up; the repair was new-car perfect. I couldnt ..." Read more
"... taking the time to make sure it was done correctly, delivered on time to the expected date. The team returned my vehicle in better condition than it was in before ..." Read more
"Top notch professionalism from start to finish, white glove service beyond how Ive ever been treated in similar ..." Read more
"Everything was first class! Great customer service, quality work, friendly, helpful, knowledgeable, and efficient. I couldnt have asked ..." Read more
"... very impressed with the job they did on my Tacoma it looks like it never happened they are the best shop in Springfield I wouldnt take my vehicle anywhere ..." Read more
"... process to determine the full extent of my damage. I was kept fully informed of how the work was progressing. The repairs were completed promptly and on time. ..." Read more
"... fabulous! They took incredible care of my car and me, keeping me up on what was happening in the kindest and most competent way possible. I am glad that I got ..." Read more
"Everyone involved was super nice! They kept me informed everyday with texts. Awesome!"
"It all went so smoothly. Appreciated the daily text updates on car progress."
"I wasnt given a completion time until it was nearly completed"

My Experience

Likely to Recommend

I already have and will continue to speak highly of this service.

Repair Quality

The folks at Reliable collision are always so kind and helpful and competent that I just keep coming back and recommending them!

Customer Service

Great Customer Service!

Returned Clean

Likely to Recommend

Repair Quality

Great job and loved the weekly updates. Car looks brand new.

Customer Service

Communication was above expectations

Returned Clean

Likely to Recommend

May not be the fastest turnaround, Especially after local weather catastrophes. But they are really nice. And do amazing work.

Repair Quality

Amazing Work guys. My car looks beautiful.

Customer Service

They are super nice. Try hard to make things go well for the customer.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Shawna did an amazing job at keeping me in the loop!

Likely to Recommend

Repair Quality

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Returned Clean

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Repair Quality

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I Already let everyone I know that its the best place to go

Repair Quality

My car is like new. The only place i trust for collision repair on my Toyota

Customer Service

Everyone was super nice and supportive

Returned Clean

Likely to Recommend

Repair Quality

I would be a 10, but the amount of time communicated for the repair was 4-5 weeks and it took 8.5 weeks.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My vehicle was a total loss so there were no repairs

Customer Service

Returned Clean

My Experience

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Repair Quality

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Returned Clean

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Repair Quality

Customer Service

My Experience

Hopefully the quality of the windshield replacement on my 2025 Tacoma today will match the workmanship of our 2022 Highlander windshield replacement several years ago. Shawna was extremely helpful and patient.

My Experience

Nice to have it back with every thing fixed and having such a clean detailed car to drive home. Thanks