Reliable Collision

4.9 (7,181reviews)
99%
3521 E. Sunshine St.,  Springfield,  MO  65809
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Shop AssistantSparkles

In operation 27 years.

Your convenience and satisfaction is our number one goal. Beginning with our indoor estimating bay to keep you out of the cold, to our lifetime paint guarantee, we have built our collision center to be different. You can rest assured your vehicle will be repaired to your satisfaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Lexus Certified
Scion
Toyota

Reviews (7,181)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The communication process, including text updates, app notifications, and proactive weekly check-ins, received widespread appreciation. Timeliness was frequently highlighted, with numerous customers reporting repairs completed ahead of schedule. The cleanliness of returned vehicles, often detailed inside and out, was a pleasant surprise for many. A few customers noted areas for improvement, including occasional delays due to parts availability or insurance processes, limited proactive updates in some cases, and isolated concerns about front desk interactions and billing clarity.
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"Customer service was great! Work done on my car was excellent. Would recommend to anyone needing work done."
"Everything was first class! Great customer service, quality work, friendly, helpful, knowledgeable, and efficient. ..." Read more
"... kept fully informed of how the work was progressing. The repairs were completed promptly and on time. The repaired vehicle looks great." Read more
"... delivered on time to the expected date. The team returned my vehicle in better condition than it was in before when I brought it to them. Thank you so much for ..." Read more
"It has only been a few days but the quality of the work appears to be high quality professional work."
"... hour and I could wait while the work was being done. I was in and out in 60 minutes like clockwork. Very satisfied!" Read more
"... taking the time to make sure it was done correctly, delivered on time to the expected date. The team returned my vehicle in better condition ..." Read more
"... unknowingly to me did not have it in my policy! Your team completed the job 10 days ahead of schedule so that I wouldnt be out anymore cost than absolutely ..." Read more
"Vehicle was ready on the exact date they quoted me."
"It was delayed by 3 days"
"... process to determine the full extent of my damage. I was kept fully informed of how the work was progressing. The repairs were completed promptly and on time. ..." Read more
"I received daily updates on my car and where it was at in the process."
"I signed up for texts but didnt get regular updates. I tried to look it up on the website given, but it ..." Read more
"Great continuous communications"

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My Experience

My service experience was great with the collision shop. The front service desk stuff could be more welcoming/friendly. The communication and update from the collision department was excellent . I was kept aware and informed of everything that was going on from the beginning to the end . Scott was excellent in answering every one of my questions, returning calls and texts within short time frame and going the extra miles doing little things that help what was a stressful situation for me .I truly appreciate the attention and excellent service experience that Scott provided, thank you.

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Very helpful

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My Experience

My Experience

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Took a while.

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Returned Clean

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My Experience

Seth and the entire staff were helpful and very knowledgeable. They kept me posted about the progress of the repairs and were accurate about its completion date. I was very pleased with their customer service.

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I would recommend Reliable Collision very highly.

Repair Quality

I am very happy with the results.

Customer Service

Seth and his team did an outstanding job keeping me apprised of the progress of the project. They were friendly and helpful all the way through the project.

Returned Clean

My Experience

I truly appreciate the timely status updates I received throughout the process. We had to take it back on the day we picked it up to have a few inner fender push pins put in. Scott got it done in just a few minutes. Scott was very professional, friendly, and courteous.

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My Experience

In the disaster you guys had to deal with this hail storm and insurance companies messing up you did amazing. Seth was great to work with and I know he tried to help with the insurance situation with the rental car. If it weren’t for him I wouldn’t have even gotten the extra 5 days. Thanks for a job well done.

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It has only been a few days but the quality of the work appears to be high quality professional work.

Customer Service

Customer service was friendly and courteous.

Returned Clean

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Returned Clean