Gerber Collision & Glass - Springfield/St Louis St

4.9 (2,168reviews)
97%
1910 E St Louis St,  Springfield,  MO  65802
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Gerber Collision & Glass - Springfield/St. Louis St. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,168)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the exceptional repair work, with vehicles often returned looking brand new, and several customers were pleasantly surprised by complimentary interior and exterior detailing. Communication was a standout strength, with customers appreciating regular updates via calls and texts throughout the repair process. Numerous reviewers noted their vehicles were completed ahead of schedule, which was a recurring highlight. A small number of customers noted areas for improvement, including occasional delays in receiving updates, parts-related delays extending timelines, and isolated quality concerns upon vehicle return - all shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and enthusiastically indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"We were so impressed with the amazing job that was done on our car. It was very badly damaged and it looks so gorgeous! We are so grateful."
"... keep me updated, which I really appreciated. The body work was absolutely perfect, and they went above and beyond by returning my car spotless inside and ..." Read more
"Ive never had customer service like this before. Above and Beyond dont even explain it!!"
"... only shop my family trusts with our vehicles. They consistently demonstrate reliability and punctuality, while maintaining clear and timely communication ..." Read more
"They did an excellent job on repairing my vehicle. It was an excellent match on the paint on a vehicle that is twenty years old. ..." Read more
"Vehicle was actually ready a week earlier than initially planned for, so that was amazing!"
"... communication and efficiency have repeatedly resulted in my vehicle being completed ahead of the originally estimated timeline." Read more
"Was told 1 week or possibly into the second week. Had it done in 4 days and dropped off at my house."
"... workmanship, friendly, easy to discuss the situation with. Expected delivery date was the 19th, got it back on the 13th. WONDERFUL !" Read more
"... to get in touch with anyone to address it. It has been in the shop for over 6 weeks and now we have no idea when we will get it back and if it will truly be ..." Read more
"Gerber provides clear, timely communication at every stage of the repair process; from the initial estimate and parts ordering to ..." Read more
"The team at Gerber did a great job from communicating with me every step of the process, and the work that was done on the car was excellent."
"... about the excellent service that I received there. I was given an update everyday. That was a huge pluse for me and the friendliness was out standing. GERBER IS ..." Read more
"... attention to detail I received was exceptional! I was informed on almost a daily basis and always given the opportunity to call if I had any questions. Great customer service ..." Read more
"Absolutely. Communication was incredible start to finish."

My Experience

They all ways do excellent work the truck looks brand new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I feel like you all did a really great job on my dent repair I was amazed how you made it look brand new.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for getting it fixed in a timely manner. Everything looked great.

Likely to Recommend

I used St Louis Street Auto Body for years. There seems to be a more corporate vibe with the Gerber branding.

Repair Quality

No complaints about getting service arrangements or the finished appearance.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Gerber team was great, the car was finished right when they said it was going to be they kept me updated weekly on the progress that was being made. I will definitely us Gerber again in the future.

Likely to Recommend

Repair Quality

The team at Gerber did a great job from communicating with me every step of the process, and the work that was done on the car was excellent.

Customer Service

Worked with me and kept me informed every step of the way

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am driving my car today for the first time on the highway. It is making a terrible noise from the area where the fender was replaced. It’s like something is not attached to his vibrating.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They ALL did an excellent job of fixing my lady Vette.. and she was so clean and shiny.. well done guys..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Matt was great throughout the process from start to finish. This hail storm put pressure on collision places never seen before in this area. I was happy from drop off to finish

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hail damage repairs done beyond expectations. And the detailing both inside and out reminded me of when my Coloado was new! The ladies up front, the estimater, and everyone I met were friendly as well as professional. I especially appreciated the status calls as my truck went through repairs. Needless to say I'm more than impressed by Gerber Collision and Glass.

My Experience

You all did an awesome job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a pleasant experience. Even while training new associates I was treated with kindness and understanding while going through what might already be a stressful situation. Thank you to the team for a quick turn around and wonderful communication throughout.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was excellent and interior was immaculate.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

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