Gerber Collision & Glass - Springfield/Kingsley St

4.9 (770reviews)
98%
1825 W Kingsley St,  Springfield,  MO  65807
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Springfield/ Kingsley St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (770)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Repairs were frequently described as flawless, with vehicles often returned cleaner than when dropped off. Many customers highlighted the seamless and stress-free experience, noting that staff went above and beyond expectations. Communication was a standout strength, with customers appreciating regular updates throughout the repair process via calls and texts. Timeliness was another key highlight, as vehicles were often completed ahead of schedule. A few customers noted concerns around repair delays, incomplete fixes, and communication gaps, but these were exceptions in an overwhelmingly positive body of feedback.
AI-Generated from reviews written in the last 12 months
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"... definitely something that they caused themselves by doing subpar work. It could have easily been fixed before you gave the car back to me if you had even tried ..." Read more
"Tremendous customer service from the staff—which will continue to generate business and satisfaction ..." Read more
"The service was fantastic. Every detail was taken care of with complete satisfaction."
"Gerber Collision did an amazing job. They went above and beyond in customer service and workmen ship! Excellent job car looks brand new!! Thank Gerber ..." Read more
"Didnt fully repair. Pulled hail dents with no paint repair, claiming they werent from hail. Also claimed hail ..." Read more
"... in less time than that. After multiple delays, it ended up taking 32 days. Very frustrating and unacceptable." Read more
"It was ready two days earlier than promised and was an awesome job everything was perfect"
"Our vehicle was ready a day sooner than promised."
"It was earlier than the estimated date"
"... was excellent but the timeframe was not good for me 4 12 weeks was way too long." Read more
"The repairs are good but I was told it would only take 10 days or less. My vehicle was at the body shop for 32 days. With so many other ..." Read more
"The customer service was very professional, and they were very good at communicating every step of the way"
"I felt I wasn't getting accurate information for updates."
"Called multiple times with no return call, if anyone will even answer. Had to go in the shop to get an update ..." Read more
"Communication was excellent, work was done correctly the first time, and the price was good as well."

My Experience

My Experience

Car looks good!

Likely to Recommend

Repair Quality

Vehicle looked as good as in the showroom.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repairs are good but I was told it would only take 10 days or less. My vehicle was at the body shop for 32 days. With so many other body shops in the city, that was very frustrating, disappointing and unacceptable.

Likely to Recommend

There are too many other good body shops to have to deal with the delays and length of time for the repairs.

Repair Quality

Customer Service

I felt like I was given a less than honest timeframe for the repairs. The work was delayed multiple times and ended up taking 32 days to complete. Unacceptable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for taking such great care of my element! Your work is impeccable!

Likely to Recommend

Repair Quality

This is the 3rd vehicle Gerber has taken care of for us! On all 3 occasions they have done amazing work and have taken the extra steps to make sure of it. Thank you Gerber for being so consistent!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Do a better job putting the applying the appliqués. There was small bubbles behind the 4x4 appliqué.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Extremely friendly staff!

Customer Service

Very knowledgeable!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber's Collision and Glass are very honest and does a very good job. I would highly recommend them to every one.

Likely to Recommend

Repair Quality

Gerbes is very honest and reliable place to take your vehicle. After fixing my dents they even detailed it. I would recommend them to anyone. Thank you Jon and your staff. Rosa

Customer Service

Gerber Collision & Glass is a very good place to get your vehicle fixed. I would recommend them to everyone. Thank you Jon and your staff, you did an excellent job on my vehicle. Rosa

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

My insurance hail damage vehicle claim was handled very professionally by the staff at Gerber Collision and the repair process went very smoothly. I would highly recommend this particular branch office to anyone who might require vehicle damage repair.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Work appears good and was completed quicker than expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Replaced windshield was fine, but Statefarm estimated the broken windshield and right rear quarter panel had a dent, not hail damage, but person estimating did put that down as needing repair and State Farm sent a check for repairs. GerBer did a good job on glass said they could not fix the dent,. I thought GerBer was in the business of body damage. They did keep full amount of check,which made cost of winshield $3400. Didn’t think that was quite right. Oh well, I will have to find a body shop that knows how to remove dents. My thought is is they are not capable of repairing dents, or just don’t want to because of amount of work, they probably should re-imburse State Farm , $3400 seems high for a windshield. That’s just my thoughts. Have a good day

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