Thompson Collision Center

4.8 (2,864reviews)
95%
2600 Wake Forest Rd,  Raleigh,  NC  27609

In operation 69 years, 63 years at this location.

We know you want to feel as good about your vehicle today as you did the day you bought it. Our Certified Service technicians have the skills and finesse you need to restore your vehicle. We’ll create a written estimate of what’s recommended to complete the repair. We include a Life Time Warranty on our workmanship for as long as you own your vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,864)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. Communication stands out as a major strength, with staff members proactively keeping customers informed throughout the repair process and providing regular updates. The quality of repairs receives outstanding feedback, with customers frequently noting that vehicles look brand new and work perfectly after service. Timeliness is generally well-managed, though some customers experienced delays due to parts availability. The shop demonstrates strong attention to detail and commitment to customer satisfaction, with staff willing to address any concerns promptly. Many customers express high confidence in recommending the shop to others.
Select to learn more
"I am always completely satisfied with the excellent work this company does on my vehicle repairs. They also have excellent customer service, very ..." Read more
"Perfect! They were very helpful and communicative"
"Staff was a pleasure to work with and made this experience stress free!"
"All staff and technicians at Thompson are excellent"
"Excellent! I felt the entire team were genuinely on-board for the outcome that I ultimately received. ..." Read more

Likely to Recommend

Repair Quality

Great customer service

Customer Service

My Experience

I felt very confident when I dropped my car off and Scott gave me an idea of the initial damage. He let me know the process and informed me of possible delays getting the parts. The car looks good and we’re back on the road. Thanks again Scott and everyone that had a part in the process.

Likely to Recommend

Repair Quality

You guys did a great job. Everyone was pleasant, helpful and efficient. Thank you for getting me back on the road. I appreciate you.

Customer Service

Friendly, knowledgeable.

Likely to Recommend

Repair Quality

Quality work, good communication, timely.

Customer Service

Every step was seamless

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Scott and Kendall both were amazing to work with. Scott has a great demeanor and very informative. Kendal is a delight to work with at the front desk and very informative on the vehicle status. I will recommend Thompson collision to anyone that needs bodywork, etc..

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

They did fantastic job on my car! Looks brand new! Everything works great and the way it's supposed to. Overall, great job! Thank you!

Customer Service

Communication could have been initiated when things took longer than expected. But when they do, they are good about telling you what's going on.It would have been nice to get updates when they went past the time estimates. I was always the one to initiate that call. The original estimate was 2 - 3 weeks and it took 2 months. I know things happen out of their control, but if you see that it's going to take more time, please let me know. When I did call, they were responsive and called me back when follow up was needed.

Likely to Recommend

Repair Quality

Customer Service

Great front desk person.

My Experience

I just wish it took less time to repair.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Staff was a pleasure to work with and made this experience stress free!

Customer Service

Awesome team! Thanks Scott

Likely to Recommend

Repair Quality

They were great! Would recommend to friends and family!

Customer Service

Perfect! They were very helpful and communicative

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The repairs look great, thanks for delivering our car in like new condition!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They are the best

Likely to Recommend

Repair Quality

A scale to 1 to 10 ,i give a 5.My tire keep going flat,they lie talking about they fix it,it took them to mouths to fix nothing,I my tire still not fix.Had a brand new tire and didn't put it on.Bad service..

Customer Service

They didn't fix my tire it's still going flat, bad service

Likely to Recommend

The repair shop is not the holdup AAA is

Repair Quality

They’ve had my vehicle since September 25 or sixth now they’re saying that the motor mounts are broken in my vehicle as a result of the accident being hit from the rear and in the front in which I’m assuming AAA is not trying to take responsibility because they can’t receive photographs in order to receive photographs. The motor has to be taken out, but we have Cadillac qualified Mechanics in technicians who said that my vehicle needs motor mounts that they’ve been broken as a result of the accident so with that being said if they’re saying that they’re not gonna repair my vehicle it’s unacceptable. . I was not moving. When I got hit your client ran into me and knocked me into another car. All I’m asking is that my vehicle be returned to me in the same condition that it was before you ran into it

Customer Service

I cannot respond to that because I haven’t received my vehicle back yet to my knowledge AAA is not taking full responsibility of the accident when they said they take 100% responsibility

Likely to Recommend

Repair Quality

Great!

Customer Service

My Experience

I was completely surprised by the additional repair done on the passenger side of the bed of the truck. Thank you Lou Wargo

Likely to Recommend

Repair Quality

Customer Service