Thompson Collision Center

4.8 (2,864reviews)
95%
2600 Wake Forest Rd,  Raleigh,  NC  27609

In operation 69 years, 63 years at this location.

We know you want to feel as good about your vehicle today as you did the day you bought it. Our Certified Service technicians have the skills and finesse you need to restore your vehicle. We’ll create a written estimate of what’s recommended to complete the repair. We include a Life Time Warranty on our workmanship for as long as you own your vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,864)

My Experience

Very good service all around.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The repair to my was well done, however, my only complaint would be that they neglected to replace the passenger side step rail. They ultimately ordered the new step rail and have since replaced it.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Happy with service

Repair Quality

Wonderful service/perfect repairs

Customer Service

Wonderful work

My Experience

David was amazing and always there to answer any questions about our collision repairs- we are so grateful !

Likely to Recommend

Repair Quality

Initially the repairs were not done satisfactory.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I definitely will recommend

Repair Quality

The car looks good as new!

Customer Service

Fantastic! I appreciate the communication of updates on my repair.

My Experience

What a commendable group of techs. David was very courteous and made this experience the best i have ever experienced. What a great asset to the Thompson Cadillac dealership. There is not enough words to express my deepest gratitude. Thanks, again

Likely to Recommend

David made the experience extraordinary

Repair Quality

What a commendable experience. From the beginning to the end I was treated with the upmost respect and cooperation. David was and is the best of the best. He cared for my vehicle as if it was his own. He is a great asset to your organization. Cannot forget about Kendall. Friendly and always courteous and attentive

Customer Service

Commendable in every way. Bravo

My Experience

I am very grateful for the personal Customer Service provided by David Mattison. He kept me apprised of ever phase of my vehicle repairs which were completed very timely. It was a joy to interact with Kendall, the Office Manager Coordinator. Much appreciated. William Floyd

Likely to Recommend

It would be my pleasure to recommend Thompson.

Repair Quality

Thanks for the timely coordination with Allstate to get my repair estimate completed for my very timely repair. Thanks for the reassurance that if any issues should arise as a result of my repair that it will be resolved as soon as possible. I was very pleased with Thompson's repair team lead by David Mattison.

Customer Service

Excellent! I felt the entire team were genuinely on-board for the outcome that I ultimately received. I felt welcomed and my business was appreciated.

Likely to Recommend

Very reputable dealership in the community and their repair shop is on the same level

Repair Quality

All good, quality job, on time, excellent communication

Customer Service

Responsive and on time

My Experience

The Thompson collision team are absolutely wonderful. They kept me up to date with my car repair and did another perfect car repair ( 2nd time since August). I would definitely tell everyone to use this team for any car repair They are fabulous. I appreciate all of them !!!!!!!!!! Gayle Norton

Likely to Recommend

Repair Quality

David and the team have helped me out twice now. Let me know how long repair would take. Was done quickly and efficiently. I really appreciate thompson collision!!!!!!! I have told everyone about the excellent care I recrived

Customer Service

Likely to Recommend

I will and already have recommended Thompson and told my friends about how great you all are!!! If you make a commercial....call me, I will be in it for you....LOL

Repair Quality

David is the best. Like the text link to see info on the car. And everything looks great on the car and is working correctly.

Customer Service

Aagain, David was the main person I dealt with and he was great to work with. I forgot the lady's name at the front desk and she was also very helpful and aweseom to deal with.

Returned Clean

Likely to Recommend

Repair Quality

I am always completely satisfied with the excellent work this company does on my vehicle repairs. They also have excellent customer service, very friendly and respectful. The work is done quickly, sooner than expected. I definitely recommend Thompson Buick100%.Thank you.

Customer Service

My Experience

Completely satisfied!

Likely to Recommend

Likely if it is a buick but other car brands probably not

Repair Quality

Totally satisfied with work to body of car but some way my speaker in passenger door was damaged and I had to replace it. Did not have problem with sound in car prior to dropping it off

Customer Service

Think could have done better job.of updating me. Was told would get updates on Thursday but rarely got call with me having to initiate most of them

My Experience

The team at Thompson was great. Start to finish, David made the entire process very easy. Highly recommend this team.