Thompson Collision Center
In operation 69 years, 63 years at this location.
We know you want to feel as good about your vehicle today as you did the day you bought it. Our Certified Service technicians have the skills and finesse you need to restore your vehicle. We’ll create a written estimate of what’s recommended to complete the repair. We include a Life Time Warranty on our workmanship for as long as you own your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
I felt like I had to call more than I needed for an update. But overall they were really friendly and did a wonderful job in the car.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Trading my car. I requested oil change before pickup and never done. Service light still on.
Repair Quality - 0.5/5.0 -
Cushioned service, timeliness was horrible. The months to repair. Additionally, another One month to retrieve my car due to poor communication by the body shop with authorizations from insurance company USAA payment and final bill. Dirty car and dust and paint specks left on exterior. Car was driven without my authorization, i.e. left in app at 77077 miles revived beck at 78042 miles. Over 1000 miles out on my car by someone at the dealership. So not take your vehicle to Thompson buick. I was billed by staff on several occasions s and threatened by a staff Mehmet when he came within 5 minutes of my face and personal space. I called local police to exhort me to body shop to pay cash I held for two months that USAA paid a supplement payments for repair. The price was so high I paid 1000 above my deductible that USAA would not pay. I rented a car for two months and Thompson buick refuse to pay for overage due to their short staff and repair delays!
Customer Service - 1.0/5.0 -
The staff was unprofessional. Never returned calls until days later. Poor communication skills. High staff turnover. Five people quit during my repair and the dealership never adjusted my book for rental car overage.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was spot on! Everything was smooth and seamless! Thanks for a great job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repairs are not complete. Forgot to repair running board. Now we have to bring the car back without a rental. Really inconvenient and unacceptable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Third time using Thompson collision. Great service and repairs
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
If the work was truly complete, I'd have some satisfaction. You all told me my truck was ready for pickup and when I showed up to pick it up on 9/8/23, the dent was still in my driver door and the running board was not installed. The truck was not ready, as I was told. They told me I could drive away with my truck and they will call me when the running board is in so they can complete the repair. As of now, I'm supposed to have the running board replaced the dent removed on 9/19/23.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had an estimate on a Monday, dropped the vehicle off on the spot, and had it back on Friday. Very amazing service time and quality.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Experience was great … David was great and helpful!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Top Notch...
Repair Quality - 4.5/5.0 -
I really appreciate the quality of work and the professionalism of all the Buick GMC Repair Facility. The only thing was that a new cleanup crew member forgot to return my Weathertech Driver's side floor mat. They found it and returned it to my vehicle quickly. Otherwise, not bad for a repair shop facility! Thank you...
Customer Service - 4.5/5.0 -
Good friendly people...
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Good body work, sub par communication skills for follow ups that were requested and confirmed but never receieved
Customer Service - 3.5/5.0 -
See previous comment
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was super nice and kept us updated on everything going on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It was difficult getting return phone calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Diana and David made the experience go seamlessly! The damage was repaired perfectly!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the service that I received.