Thompson Collision Center

4.8 (2,864reviews)
95%
2600 Wake Forest Rd,  Raleigh,  NC  27609

In operation 69 years, 63 years at this location.

We know you want to feel as good about your vehicle today as you did the day you bought it. Our Certified Service technicians have the skills and finesse you need to restore your vehicle. We’ll create a written estimate of what’s recommended to complete the repair. We include a Life Time Warranty on our workmanship for as long as you own your vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,864)

My Experience

Vehicle looks great!

Likely to Recommend

Repair Quality

The attention given to make sure everything on my vehicle was fixed right by David Mattison was awesome. He was always ready and willing to make things done as promised.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Everyone I came in contact with were professional and courteous. David Mattison was especially helpful and professional.

Customer Service

My Experience

I haven't been able to drive the car yet, I'm recovering from knee surgery. But from what I could see it looks great! A special thanks to Dave for his help getting this done. Great job guys! Thank you, Chris Lovelace

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My Experience

Everyone was so helpful and the work was high quality.

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Repair Quality

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My Experience

Very good job

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

All staff and technicians at Thompson are excellent

Customer Service

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My Experience

Likely to Recommend

Will recommend

Repair Quality

I was very pleased with the service from from start to finish Dave was very good to work with he kept us informed with updates he was the absolute best

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My Experience

David and Kendall were just wonderful to work with. Such nice people.

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Returned Clean

My Experience

Both the young lady at the front desk and David whom I dealt with were very helpful and made my truck repair a lot easier knowing they were taking good care of my vehicle THANK YOU ALL VERY MUCH

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Returned Clean

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Repair Quality

Great service, friendly staff, and kept me up to date with the status of my vehicle. I am very pleased with the results!

Customer Service

Returned Clean

My Experience

David was very helpful

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My Experience

I received a call stating my vehicle was ready the following week I pick it up due to the weather (snow) upon arrival of my vehicle the car was totally dirty so really unsure what was under it, I proceeded to get in my car parts was left in my car the passenger seat I question what this was, a light was on in the car that would not go off reading SIDE DETECTION SYSTEM, bubbles in the paint the rear light fixture was cracking and something was on it that could not be removed the bumper the paint was really bubbling and runny very poor job I call the location and was told to bring it back in which I did, the car was at the location for a month and it’s really bad that this type of service was completed. I was told by David this would be taken care of, I left the car again and was told they will replace the light fixture and take care of the paint problems. I was placed in a rental with Enterprise for a couple of days for the service to be completed the second time and missing work for a service that was not completed correctly. I received multiple calls and text from David the second time around after two days saying my car again was ready for pick up and that trying to make sure the rental don’t get billed to me, this was at 3pm I was not able to get there due to work, spoke to Kendall who was wonderful to communicate with and she worked with me to pick it up that Monday. I rush to pick up my vehicle to find again the paint between the body of the car on the bumper was never fixed I was given multiple reasons/excuses that didn’t make sense and requested to speak to David’s manager on 3/3/25 never received a call until hearing back from David on that Wednesday saying he spoke to his manager and the bumper will be fixed a look at the Service Notification that is popping up and once the loaner car is returned to Thompson he would reach out last week no later than this week still awaiting for a call. I just want my vehicle fixed as it should have been done. this is really a inconvenience, and not happy with the repair service.

My Experience

They kept me updated. Excellent customer service!

Likely to Recommend

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