Timbrook Automotive Collision
In operation 15 years.
Timbrook Automotive Collision located on Winchester Road in Cumberland is a full service collision repair center working on all makes and models. Utilizing a state of the art Car O Liner frame measuring system and digital paint matching system to ensure repairs are done correctly and accurately. Our staff has over 30 years in the collision repair industry and are experts in dealing with insurance companies to make the entire process is hassle free for the customer. Our goal is to be the Collision repair facility the customer wants to go to, not has to go to.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So happy with the repairs and how I was personally treated; kudos to Luke.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Lack of communication. They don’t answer telephone, or respond to phone messages or texts.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
No communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Paint job looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The people who work there was so nice and was straight up with me what needed done and how long it would have been. Im very satisfied. U cant tell my front end was even damaged. Thank u all so much
My Experience - 5.0/5.0 -
It would’ve been great if the gentleman would’ve walked with me to my car just to check things over. I am still having issues with my camera. The front is constantly going off when I stop at a stop sign and there is a piece around the right tire that is loose, I will be calling you guys in the morning.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
1: They called knowing repair was not lined up correctly when I said something they didn’t seem happy made excuses. 2: When they finally got it lined up went to pick up my car and someone that worked there had put a large scrap down a part that was not damaged. They did fix it but shouldn’t have had to be fixed. 3: after picking up my car they tell u your work is covered for as long as you own your car but won’t pick up the phone or call u back as they didn’t put a door panel piece in that they took out of my door when they replaced my door which I know was there. So as for the paint work they do a good job as for customer service they could use some help.
Customer Service - 1.5/5.0 -
They do not follow threw
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Paint doesn't match.
My Experience - 5.0/5.0 -
Did a great job, commuicated well. It was done fast
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I greatly appreciate you guys and how you were able to get the things that needed done fixed as fast as you all could! Even with the time it took being longer than expected I’m grateful things were done and also having something else that was a problem being diagnosed while my car was with y’all was very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
I was given a date my car would be ready. I called twice to check the status and left two messages. I had to call a third time to finally talk to someone and it was past the initial end date given. Better communication would have been appreciated! But Tim was always very nice, from beginning to end!